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Team Leader for Global Alert Handling team

ING Business Shared Services

Information about the position

  • Place of work: Bratislava
  • Basic wage component (gross) and other rewards: from 1700€*
  • Start date: by agreement
  • Contract type: full-time

Job description, responsibilities and duties

Do you have experience in a shared service environment? Are you experienced Team Leader with no fear of helping your team with daily operative?

If you want to go the extra mile and you are looking for the work in an international, dynamic team, continue reading.

Our department Global Alert Handling is responsible for:

• screening of international payments of the ING Group within internal bank systems
• customer screening
• investigation and verification of generated alerts against sanction lists
• analysis of suspicious financial activities
• advising and proactively communicating following up the possible risks
• communication with ING Bank branches worldwide

Tasks and responsibilities of Team Leader:

• leading timely and accurate completion screening of international payments of the ING Group within internal bank systems
• organizing daily operational stand-ups with your team of 10-15 people of a major department and participate in departmental retrospective meetings to balance the workload
• enhancing the operational maturity and mind-set of the team, motivating, inspiring and coaching the team members in order to facilitate further development
• aligning and interacting with the business and other stakeholders on workload, prioritization and escalating to the Head of department in case of issues

Employee perks, benefits

Financial contributions:
• Life events (marriage/partnership, child birth/adoption, work anniversary)
• 3rd pillar retirement saving
• Life insurance
• Salary compensation during illness leave (PN)

Some others:
• Cafeteria benefits
• Trainings and language courses
• Extra holiday days
• Fresh fruit at the workplace
• Company events, teambuildings
• Referral bonus, etc.

Information about the selection process

Please, send us your CV in English via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

economy, business administration

Language skills

English - Advanced (C1)

Number of years of experience

3

Personality requirements and skills

Are you also someone who …

• has a minimum of 2-4 year experience with managing an operational team
• is fluent in English (C1 level)
• feels comfortable in a fast changing environment and willing to learn every day in a continuous moving global environment with high expectations of service
• empowers people through leadership, coaching skills and by acting as a role model
• is a self-starter, able to prioritize tasks and work independently when needed
• is a team player, able to work in partnership with other individuals on day-to-day and long-term goals
• can take ownership and follow up on issues in a timely manner
• has analytical skills and is able to cascade information based on facts and figures
• has strong stakeholder management and communication skills (written and verbal)
• experience with change management, implementation of new processes is an advantage

Advertiser

Brief description of the company

ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.

Number of employees

500-999 employees

Company address

ING Business Shared Services B.V.
Plynárenská 7/B
821 09 Bratislava