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Operations Control Specialist (Non Financial Risk)

ING Business Shared Services

Information about the position

  • Place of work: Bratislava
  • Basic wage component (gross) and other rewards: from 1200€*
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

Who are we looking for?

You are a pro-active and motivated professional with a good understanding of Non-Financial Risk Management from a First Line of Defense perspective, or convinces us is able to quickly acquire the knowledge required. You have an entrepreneur attitude and like to extend your scope of activities. You are organizational sensitive and are able to work under pressure. You are a real team player and recognize the importance of working together.

You must be able to understand and communicate in English (B2 level in speaking, listening, reading and writing).
You are willing to travel and as such support ING’s WB throughout different regions on-site.

Responsibilities & duties

As an Operational Control Specialist you are responsible for performing Key Control Testing from a First Line of Defense perspective. You will be entrusted with global control frameworks over several banking areas and processes, and will be responsible for the effective and efficient execution of Key Control Testing.

You are attentive to details to spot differences in processes that you are testing. You shall be able to analyze these differences and assess/propose best practices while considering compliance to global standards. You are able to implement changes to the different Key Control Testing process to achieve standardization. You will be part of the Control Hub.

Work environment

The Control Hub is responsible for performing Non-Financial Risk activities which are currently performed in the ING branches. The process of centralizing activities already started. Therefore we are looking for entrepreneurs not afraid of taking initiatives and will help to make this Control Hub a success. The Operational Control Specialist has contact with internal (international) parties to perform Key Control Testing.

In the Control Hub a local team will be build up including the hierarchical steering. You must be able to understand what the impact is of your activities on other departments and you are committed to agreements and procedures. At the same time you have a good understanding of what is expected from you including continuous improvement.

Employee perks, benefits

Financial contributions:
• Language courses
• Life events (marriage/partnership, child birth/adoption, work anniversary)
• 3rd pillar retirement saving
• Life insurance
• Salary compensation during illness leave (PN)
• Performance based annual bonus

Some others:
• Cafeteria benefit
• Extra holiday days
• Fresh fruit at the workplace
• Company events
• Referral bonus, etc.

Information about the selection process

Please, send us your CV in English language via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

banking, risk management

Language skills

English - Advanced (C1)

Number of years of experience


Personality requirements and skills

Work experience & system skills

• Carries out Key Control Testing. Actively cooperates with internal (international) parties. Understands banking processes and is Non-Financial Risk ‘sensitive’.
• Work experience in Banking (or with Financial Services) or in Audit (within Bank or outside) is required.
• Extensive knowledge of Microsoft Office is a perquisite. Knowledge of a tool like iRisk is an added advantage

Personal qualities & behavioral traits

• Analytical Skills
• Mathematically inclined
• Ability to set priorities and organize own work
• Very attentive to details
• Excellent data management skills
• Good communicative skills
• No “9-5” mentality
• Highly adaptive, flexible and a team player
• Actively engages in team discussions aimed to optimize processing, and not afraid to express own opinion
• Actively engages in the “continuous improvement” process
• The drive to achieve personal and team goals
• Willing and exited to learn on the job.
• Independent work attitude
• Taking initiatives
• Able to work under pressure


Brief description of the company

ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.

Number of employees

500-999 employees

Company address

ING Business Shared Services B.V.
Plynárenská 7/B
821 09 Bratislava