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Junior Operations Specialist for Retail Banking (suitable also for fresh graduates)

ING Business Shared Services

Information about the position

  • Place of work: Bratislava
  • Basic wage component (gross) and other rewards: from 1000€*
  • Start date: asap
  • Contract type: full-time

Job description, responsibilities and duties

Have you ever wondered what is behind the retail banking activities? Do you know how documents and requests submitted to internal systems are processed? If you want to be part of a department responsible for back office processing of Retail Banking service on a Global scale this is the chance for you.

For ING Global Services and Operations in Bratislava we are opening new vacancy for a Junior Operations Specialist with French language who will collaborate with international departments in France.

Tasks and responsibilities:

• Read the requests sent by the customers
• Control the compliance of the requests and attached documents
• Analyse the bank accounts and identify potential problems on the accounts (suspense items, etc.)
• Make decisions on the account (accept and handle the request, refuse the request and justify the decision…)
• Perform all the requested tasks in the different IT applications
• Control and validate the tasks of other staff members
• Interact (by email) with other services, located foreign
• Update numbers/figures of work done

Employee perks, benefits

Financial contributions:
• Life events (marriage/partnership, child birth/adoption, work anniversary)
• 3rd pillar retirement saving
• Life insurance
• Salary compensation during illness leave (PN)

Some others:
• Cafeteria benefits
• Trainings and language courses
• Extra holiday days
• Fresh fruit at the workplace
• Company events, teambuildings
• Referral bonus, etc.

Information about the selection process

Please, send us your CV in English via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Vzdelanie v odbore

banking, retail

Language skills

English - Upper intermediate (B2) a French - Elementary (A2)

The position is suitable for a fresh graduate


Personality requirements and skills

• Knowledge of French language : A2 level (basic reading and writing skills)
• Knowledge of English language : upper intermediate
• Experience in Back Office banking sector/Administrative positions/Data processing is welcomed
• Sense for detail, precision
• Good knowledge of Office (Word, Excel


Brief description of the company

ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.

Number of employees

500-999 employees

Company address

ING Business Shared Services B.V.
Plynárenská 7/B
821 09 Bratislava