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New Project! - Process Controller/Auditor with ENG

Infosys (Czech Republic) Limited s.r.o.

Information about the position

  • Place of work: Brno, Czechia (Job with occasional home office)
  • Basic wage component (gross) and other rewards: 35 000 Kč/month
  • Contract type: full-time

Job description, responsibilities and duties

Infosys provides business-to-business trans-formative services for its clients across the globe. Moreover, Infosys is one of the leaders in the next-generation consulting, technology and outsourcing solutions.

Why is it great to join us? Infosys gives career opportunities to people with and without solid experience who are willing to absorb and implement technological innovations on daily basis.

Explore the future with Infosys now!

In this role, we are looking for a process controller who will conduct audits, deploy designed processes and analyze and report performance on quality. As a part of your daily tasks, you will participate in calibration processes with clients and provide feedback to the agents, based on the findings of the monitoring.

What would be your responsibilities?
• collect, collate and analyze performance data on accuracy;
• conduct process audits, identify gaps in execution process steps, and provide feedback to agents/TLs;
• highlight key areas of improvement and prepare action plans specific to each area;
• create huddle packs based on the RCAs completed;
• create and implement sampling plan, conduct calibration session and feedback session;
• initiate/Participate in calibration sessions with the client and provide RCA for weak performances;
• creating awareness by training and bringing visibility to risk quality initiatives in the engagement;
• collect and analyze customer complaints and escalations, report and act on the corrective actions for all the complaints and escalations;
• report and track implementation of corrective actions to ensure process continuity and stability;
• ensure the knowledge data base is up to date and conduct regular floor audits to measure awareness;
• focus on adherence to compliance in transaction monitoring and highlight failures to stake holders;
• identify, initiate and own sig sigma and lean projects to improve metrics, drive behaviors and reduce costs.

What do we expect?
• excellent English communication skills, both written and verbal;
• written and verbal skills in any of the languages (Swedish, Danish, Norwegian) will be a big advantage;
• 3+ years’ experience in logistics operations, customer billing/invoicing, supplier invoice validation etc.;
• knowledge on claims management, warranty management specially in retail industry;
• experience in retail logistics operation;
• exposure to Nordics market will be an added advantage;
• the ability to work within a deadline focused environment;
• excellent knowledge of Microsoft Word, Excel;
• proactiveness, ownership & follow-through.

Employee perks, benefits

• long-term and stable cooperation;
• performance bonus;
• financial appraisal for referring your friends and acquaintances;
• meal allowance;
• multisport card;
• cafeteria system with benefit card;
• organized training sessions during the first weeks and further upskilling courses (online, • with our experts);
• 25 days of a paid leave;
• brand new offices (Vlnena street) with a game room, a silent zone, kitchenettes, a terrace in the center of Brno, 2nd largest city in the Czech Republic;
• monetary compensation days for working during the Czech state holidays;
• relocation package;
• expat Assistance Services for new joiners;
• teambuilding activities.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

The position is suitable for a fresh graduate

Yes

Advertiser

Brief description of the company

Infosys is a global leader in the next-generation digital services and consulting.
We provide business consulting, technology, engineering and outsourcing services for world-class brands across the globe. Our current clients are market leaders in area of car and sportswear manufacturing, energy and utilities, insurance, pharmacy, healthcare, etc.
Our business solutions and services help to accelerate innovation, increase productivity, reduce costs and optimise asset utilisation.
Infosys provides career opportunities for those with and without solid IT experience, and who are willing to absorb and implement technological innovation on a daily basis

Number of employees

500-999 employees