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Service Desk Specialist with Italian

Infosys (Czech Republic) Limited s.r.o.

Information about the position

  • Place of work: Vlněna, Dornych, Brno-střed-Trnitá, Czechia
  • Basic wage component (gross) and other rewards: 32 000 Kč/month
  • Contract type: full-time

Job description, responsibilities and duties

Brno, the Czech Republic, Full-time

INFOSYS provides career opportunities and stable employment in multinational environment where YOU can get a chance to use various languages, be a part of the prominent and world-famous brands, acquire and upgrade IT skills working from the all-new office building in the center of Brno.

Your workday will just fly by as you will:
- be assigned for one future-oriented, long-lasting and eminent client – an automobile manufacturer, an energy provider, a cosmetics company, a cell phone producer, an IT corporation, etc.
- be responsible for a remote technical/administrative troubleshooting of the accounts, systems, applications, laptops, PCs, related equipment, networks of the employees of the client in one particular country;
- be a part of a newly formed team, participate in the knowledge transfers, transitions and the establishment of the processes;
- review and validate the inputs from your junior colleagues;
- support the team leaders in trainings, reviews and escalation with the objective to meet the SLA targets for the specific process within guidelines, policies and norms of Infosys;
- be a part of the shadowing program for the newcomers and ready to support the service desk agents;
- be a member of the international, dynamic and innovative company environment.

Why does Infosys choose you? You definitely:
- speak and write in English and Italian fluently;
- are highly skilled to handle incoming inquiries successfully and give a useful guidance to the client;
- have relevant experience from the Service Desk field;
- perceive multitasking and problem solving as a piece of cake;
- master Windows, VPN, Office 365, Citrix, ticketing tools, etc.
- know how to give a helping hand to a newcomer or your junior team member;
- want to be a team player rather than a lonely wolf;
- can be punctual and relied on.

Employee perks, benefits

Infosys esteems you as we provide:
- long-term and stable cooperation;
- performance bonus;
- financial appraisal for referring your friends and acquaintances;
- monetary compensation of the night shifts and compensation days for working at the Czech state holidays;
- meal vouchers (a contactless plastic card);
- multisport card with financial contribution from Infosys;
- organized training sessions during the first weeks and further upskilling courses (online, with our experts);
- 25 days of a paid leave;
- brand new offices (Vlnena street) with a game room, a silent zone, kitchenettes, a terrace in the center of Brno, 2nd largest city of the Czech Republic;
- expat Assistance Services for new joiners;
- teambuilding activities.

Infosys appreciates your time so the hiring process is usually concise:
Apply – Receive a respond after your CV evaluation - Get a call from our Recruiter – Arrange a video conference with our Team Leader/Manager – Get a feedback/offer – Navigate your next with Infosys.

Requirements for the employee

Candidates with education suit the position

Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2) and Italian - Upper intermediate (B2)


Brief description of the company

Infosys is a global leader in the next-generation digital services and consulting.
We provide business consulting, technology, engineering and outsourcing services for world-class brands across the globe. Our current clients are market leaders in area of car and sportswear manufacturing, energy and utilities, insurance, pharmacy, healthcare, etc.
Our business solutions and services help to accelerate innovation, increase productivity, reduce costs and optimise asset utilisation.
Infosys provides career opportunities for those with and without solid IT experience, and who are willing to absorb and implement technological innovation on a daily basis

Number of employees

500-999 employees

Company address

Infosys BPO s.r.o.
Vlněna 1
602 00 Brno
Czech Republic