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Customer Support Specialist with French

Infosys (Czech Republic) Limited s.r.o.

Information about the position

  • Place of work: Vlněna, Dornych, Brno-střed-Trnitá, Czechia
  • Basic wage component (gross) and other rewards: From 27 000 Kč/month
  • Contract type: full-time

Job description, responsibilities and duties

Brno, the Czech Republic, Full-time

INFOSYS provides career opportunities and stable employment in multinational environment where YOU can get a chance to use various languages, be a part of the prominent and world-famous brands, acquire and upgrade IT skills working from the all-new office building in the center of Brno.

Your workday will just fly by as you will:

Be assigned for one future-oriented, long-lasting and eminent client – an automobile manufacturer, an energy provider, a cosmetics company, a cell phone producer, an IT corporation, etc.
Be responsible for a remote technical/administrative troubleshooting of the accounts, systems, applications, laptops, PCs, related equipment, networks of the employees of the client in one particular country;
Be a coordinator and active participant in the communication via phone, emails, chats, ticketing tool (ServiceNow) with the Client, professional technicians (L2 support);
Be a member of the international, dynamic and innovative company environment.

Why does Infosys choose you? You definitely:

Speak and write in English and French fluently;
Handle phone calls, a necessity to reply to emails and give a useful guide to the client;
Perceive multitasking and problem solving as a piece of cake;
Are a daily user of Windows, Android or iOS, Microsoft Office, etc.
Want to be a team player rather than a lonely wolf;
Can be punctual and relied on.

Employee perks, benefits

Infosys esteems you as we provide:

Long-term and stable cooperation;
Performance bonus;
Financial appraisal for referring your friends and acquaintances;
Monetary compensation of the night shifts and compensation days for working at the Czech state holidays;
Meal voucher (a contactless plastic card);
Multisport card with financial contribution from Infosys;
Organized training sessions during the first weeks and further upskilling courses (online, with our experts);
25 days of a paid leave;
Brand new offices (Vlnena street) with a game room, a silent zone, kitchenettes, a terrace in the center of Brno, 2nd largest city of the Czech Republic;
Expat Assistance Services for new joiners;
Teambuilding activities

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

French - Upper intermediate (B2) and English - Upper intermediate (B2)

The position is suitable for a fresh graduate

Yes

Advertiser

Brief description of the company

Infosys is a global leader in the next-generation digital services and consulting.
We provide business consulting, technology, engineering and outsourcing services for world-class brands across the globe. Our current clients are market leaders in area of car and sportswear manufacturing, energy and utilities, insurance, pharmacy, healthcare, etc.
Our business solutions and services help to accelerate innovation, increase productivity, reduce costs and optimise asset utilisation.
Infosys provides career opportunities for those with and without solid IT experience, and who are willing to absorb and implement technological innovation on a daily basis

Number of employees

500-999 employees

Company address

Infosys BPO s.r.o.
Vlněna 1
60200 Brno
Czech Republic
http://www.infosys.com

Contact

Kontaktná osoba: Natalie Nepozitkova
E-mail: poslať životopis