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Technical Support Specialist (afternoon shifts 13,30-22,00)

IN2CORE s.r.o.

Information about the position

  • Place of work: Bernolákovo
  • Basic wage component (gross) and other rewards: 1 000 EUR/monthmin 1.000 EUR + 100 EUR/month (attendance bonus) + additional bonus
  • Start date: ASAP
  • Contract type: full-time, trade licence

Job description, responsibilities and duties

Are you tired of constant customer complaints in your current job? Good.
Then it is time to move on.

Our products are made for a small group of specialised video professionals who we know by name and are happy to share a beer with. They appreciate our level of support and the uniqueness of our product portfolio. You will definitely hear “You are awesome, man, thanks!” more often.

Your responsibility will be to provide technical customer support to end users of our software and hardware products.
This usually includes:
- Technical assistance via e-mail and phone
- Identify and solve software and hardware problems
- Providing incident management (1st level)
- Testing of the products and providing feedback to the team
- Developing technical user guides and tutorials

Working time: 13,30-22,00 + on-call support

Employee perks, benefits

Access to the latest IT equipment
Industry-competitive salary and bonuses
Access to the latest IT equipment
Home office

Information about the selection process

If your skills and experience match our job requirements and profile, you will be invited for a job interview. Applications close as soon as we find a perfect candidate.

Requirements for the employee

Candidates with education suit the position

Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1)

Personality requirements and skills

REQUIRED SKILLS
Ability to work on afternoon shifts (13.30-22.00)
Excellent English (Expert C1/C2)
MacOS experience
IT or Electrotechnical background
Good customer care and interpersonal skills
Analytical thinking and problem-solving skills
Willing to be on-call

DESIRED EXPERIENCE
Video software and hardware experience
Technical support experience
Software testing & training experience
Any help desk software experience

Advertiser

Brief description of the company

IN2CORE is a developer of the most advanced video software for filmmakers named QTAKE. It is a preferred tool of production units around the world, with majority in the USA. QTAKE was used to shoot e.g. Avengers, James Bond, X-Men, Gravity, Hobbit, Prometheus, The Amazing Spider-man, Transformers, Resident Evil and many others. IN2CORE was founded in 2008 and its team has currently 9 members.

Number of employees

5-9 employees

Company address

IN2CORE s.r.o.
Agátova 33
900 27 Bernolákovo
http://www.in2core.com