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Digital Tourism Specialist (BR/DE/ES/FR/IT/UK/US)

ICON Communication Centres s.r.o.

Information about the position

  • Place of work: Prague, Czechia
  • Basic wage component (gross) and other rewards: From 32 500 Kč/monthRewards and Bonuses
  • Start date: negotiable
  • Contract type: full-time

Job description, responsibilities and duties

Our client for this project is the world’s leading online marketplace for the vacation rental industry. The successful candidate will be an account manager for the market of your spoken language, meaning that on a daily basis you will be responsible for the inbound and outbound, calling and management, of both prospective and existing customers. You will be in charge of consulting, advising, and providing pay-per-booking solutions to holiday-rental property owners to build long-term business relationships with them, while optimising the quality of their listings and increasing their ROI.

• Calling the Brazilian/German/Spanish/French/Italian/UK/US market during their business hours to acquire new business and maintain existing business for our client by selling subscription-based solutions to vacation rental property owners.
• Correctly match the best product to the customer’s specific needs.
• Nurture clients throughout the sales process, from start to close.
• Provide customers with an excellent sales experience and build long-term business relationships.
• Use an array of systems and tools to provide best-in-class service.
• Meet the daily/weekly personal and team targets.
• Stay up to date on vacation rental market trends.
• Maintain an understanding of the holiday rental marketplace including competitors.
• Some of your time may be spent on back office activities, including systems logging, CRM management, benchmarking, and case studies.

Employee perks, benefits

• Full-time employment (12-month contract including a 3-month probationary period)
• Fully paid training, paid overtime, no weekend shift
• 20 days of holiday + 3 free days after 12 months (1 extra free day for each year of employment after the 3rd year, up to 30 holidays maximum)
• 50% or 100% discounted Multisport membership (www.multisport.cz)
• Ongoing training sessions and personal development endeavours
• A diverse international work environment with a mix of home-office and on-site in Karlin (where possible)

Information about the selection process

Interested? Here’s the Process …

1. Complete the form below
2. Recruitment screening call
3. In-person interview (Skype, Zoom, etc.)
4. Secondary interview/assessment
5. Hired!

Got A Question?

We’d love to chat with you! Email us at careers@icon-cc.com or simply call our Talent Acquisition Team on +420 221 709 204 for a chat!

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Educational Specialization

Sales, Customer Service

Language skills

English - Proficiency (C2) or German - Proficiency (C2) or French - Proficiency (C2) or Portuguese - Proficiency (C2) or Spanish - Proficiency (C2) or Italian - Proficiency (C2)

Number of years of experience

2

Personality requirements and skills

• 2 years relevant experience in sales/pre-sales/tele-marketing/lead generation or similar position
• Strong interpersonal communication skills and a customer-centric approach
• Ability to work independently, proactively identify complexities, and maintain ownership of issues
• Ability to self-direct, as necessary, and make good judgments based on information available
• Familiar with or able/willing to quickly learn multiple internal systems
• Solid understanding of Internet technologies
• Strong written and verbal communication skills
• Desire to learn & succeed
• Excellent telephone manner
• Ability to work independently and be self-motivated

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Brief description of the company

ICON Communication Centres is a multilingual BPO headquartered in Prague, Czech Republic. ICON specialises in creating and optimising inside sales and account management customer journeys for B2B brands. An outsourced team of skilled communication specialists deliver high-touch high-value interactions that produce measurable customer lifetime value.

Number of employees

250-499 employees

Company address

ICON Communication Centres s.r.o
Křižíkova 237/36A
186 00 Praha 86 - Karlín
Czech Republic
http://www.theiconadvantage.com/