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Devices & User Experience Administrator with French


Information about the position

  • Place of work: Bratislava
  • Basic wage component (gross) and other rewards: 1 750 EUR/month
  • Contract type: full-time

Job description, responsibilities and duties

Key responsibilities include:
[email protected] is looking for a team member to perform the roles of User Experience Admin and Exceptional Approver.

The scope of [email protected] User Experience Administrator role main tasks include but are not limited to:
• Regularly Monitor User request queue and reply to user requests within defined timeframe in polite and professional manner
• Help users resolve their issue or answer their question either directly or by involving other [email protected] team members
• Communicate with Global User Experience Chapter, Europe Major Markets User Experience Resolution Owner to align communication strategy or raise concerns.
• Maintain healthy and constructive relationship inside and outside of [email protected] organization
• Regularly review user feedback and seek improvements

The scope of [email protected] Exceptional Approver role main tasks include but are not limited to:
• Frequently monitor the queue for Exceptional requests and speedily review and assess the validity of Exceptional Request
• Approve or reject Exceptional Requests
• Cooperate with Logistics teams to successfully resolve
• Cooperate with User if additional information is needed
• Cooperate with Global Chapter to align in strategy and communication
• Regularly review performance and seek improvements

Required Professional and Technical Expertise:
• English: Fluent.
• French: Advanced.
• Excellent communication and collaboration skills.
• Must be creative with issue resolution and able to take independent decision within established rules.
• Proven experience working in international environments.
• Ability to work in dynamic environment.
• Experience with client facing role and User Experience management is an advantage
• Experience with Agile methodologies is an advantage

The offered salary is 1.750 EUR /month.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2) and French - Upper intermediate (B2)


Brief description of the company

IBM is the world's IT leader, main business area of the company are
IT services and solutions, research, hardware, software and business consulting. Our business model is built to support two principal goals: helping our clients succeed in delivering business value by becoming more efficient and competitive through the use of business insight and information technology solutions; and providing long-term value to our shareholders. In support of these objectives, our business model has been developed over time through strategic investments in services and technologies that have the best long-term growth and profitability prospects based on the value they deliver to clients. And inherent in the model is a commitment to employees and the communities in which we operate.