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Customer Maintenance Administrator with English


Information about the position

  • Place of work: Bratislava
  • Basic wage component (gross) and other rewards: 1 300 EUR/monthOffered salary depends on candidate's experience.
  • Contract type: full-time

Job description, responsibilities and duties

Key responsibilities include:
• Ensures accurate analysis on client’s entitlements
• Performs renewal quote creation, update, and validation to support order completion
• Performs entitlement management via license transfer and changes using SAP
• Performs client site ID, agreement, and ICN creation and update
• Oversees audit activity associated with the Account Management and renewals processes on their assigned account(s)
• Manages records retention, document filing, archiving and housekeeping for the CMT processes, in line with corporate policy
• Contributes to the continuous improvement of the role and support the Q2C Competency in the deployment of standard tools, process and procedures (eg Agile Principles / Processes / Ceremonies). This also includes exploring and implementing innovations and process improvements.

Required Professional and Technical Expertise:
• Fluent English (B2)
• SAP knowledge
• Growth mindset and Critical thinking

Minimum starting salary is 1,300 EUR /month, offered salary depends on candidate's experience

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Other knowledge

Microsoft Excel - Skillful


Brief description of the company

IBM is the world's IT leader, main business area of the company are
IT services and solutions, research, hardware, software and business consulting. Our business model is built to support two principal goals: helping our clients succeed in delivering business value by becoming more efficient and competitive through the use of business insight and information technology solutions; and providing long-term value to our shareholders. In support of these objectives, our business model has been developed over time through strategic investments in services and technologies that have the best long-term growth and profitability prospects based on the value they deliver to clients. And inherent in the model is a commitment to employees and the communities in which we operate.