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Q2C Professional - Management/Serving Client Portal with German


Information about the position

  • Place of work: Bratislava
  • Basic wage component (gross) and other rewards: 1 450 EUR/monthOffered salary depends on candidate experience.
  • Contract type: full-time

Job description, responsibilities and duties

Key responsibilities include:
Within the Management/serving clients portal you will have several responsibilities. This job role is linked with invoicing off our external clients for DACH with primary focus on Germany.
You will work with different tools which are getaway for the invoices issued and are to be either send electronically with attachments or printed physically.
You will daily interlock with several functions within IBM in order to clarify opened invoices, missing information and attachments. In case off system error with supporting team and overall process knowledge will be required. For this you will be educated.
You need to make sure that all invoices will be send out to external client in certain time period as this has direct impact on IBM DSO - cash collection.
You will have also the possibility and will be expected from you, that will come with improvements in areas where process is to complex, not working properly. In this job role you will create networking, growth in several areas, utilize and extend your expertise.
Currently you will also support with new COAT database implementation which is linked with new Intelligent Workflow tool for invoice creation.

If you are looking for job role which is dynamic, you are communicative, you like to solve problems and looking for improvements , this is the right opportunity for you !

Required Professional and Technical Expertise:
- speaking English (at least B2) and German (at least B2)
- MS Excel user
- Communication skills
- Problem solving
- Self driven
- Detail Oriented

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2) and German - Upper intermediate (B2)

Other knowledge

Microsoft Excel - Basic


Brief description of the company

IBM is the world's IT leader, main business area of the company are
IT services and solutions, research, hardware, software and business consulting. Our business model is built to support two principal goals: helping our clients succeed in delivering business value by becoming more efficient and competitive through the use of business insight and information technology solutions; and providing long-term value to our shareholders. In support of these objectives, our business model has been developed over time through strategic investments in services and technologies that have the best long-term growth and profitability prospects based on the value they deliver to clients. And inherent in the model is a commitment to employees and the communities in which we operate.