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Digital Sales Automation Representative


Information about the position

  • Place of work: Bratislava
  • Basic wage component (gross) and other rewards: 1 800 EUR/month
  • Contract type: full-time

Job description, responsibilities and duties

Your Role and Responsibilities :
- Identify and create opportunities for client interactions, relationship building to gain brand and client insight
- Maintain and expand Your brand relationship to increase brand understanding on DS Automation solutions portfolio and maximize value in brand supply chain
- Promote and support Collaboration Workflow deployment, involving IBM Digital Sales, stakeholder sales teams and clients. Take prime responsibility for the deployment process.
- Analyze brand processes and identify opportunities to improve client experience with DS Automation solutions portfolio: Specific Collaboration Workflow solutions, B2B and Portal as part of Sell-Side ETI.
- Analyze and understand client team business requirements, related market place conditions and client requirements
- Increase DS sales through Collaborative Workflow solution client activation and support of B2B opportunities - Supporting Drive to Web Activities.
- Provide Internal education (Client Managers, Brand IBM Digital Sales..)
- Provide External education (Clients workshops)
- Manage relationship with Industry DS Automation Solution Reps, clients, main stakeholders, brand sales, Digital Sales
- Interact with clients and work closely with other IBM organizations, providing support and advice in order to influence and bring to closure direct sales via Web

Client relationship management (internal, external)
Sponsors and stakeholders relationships’ management
Technical requirements management
Professional response to customer´s OMM requests
Consultant to customer and Team IBM on IBMs digital capabilities
Multi-national deployments
First level support
Manage customer profiles and ensure correct order routing in place
Compliance, issue and ticket management
RFx management and catalog consultancy
Active customer management in operational business
Provide appropriate support to IBM teams and customers

Skills needed:
At least 6 years experience as TSS or GTS digital seller/seller/ solution Rep and or relevant technical background
Good understanding of workflow solutions and logic
Good understanding of TSS or GTS problematic
Good technical skills around rules creation
Good knowledge of IBM offerings
Result oriented and business driven
Consultative selling
Project management
Excellent capability to work in virtual international teams across business units
Good understanding about IBM organization and internal processes
Experience in leading the implementation of new (TSS/GTS) projects
Languages: English (pro), any other European language of outside of CEE

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)


Brief description of the company

IBM is the world's IT leader, main business area of the company are
IT services and solutions, research, hardware, software and business consulting. Our business model is built to support two principal goals: helping our clients succeed in delivering business value by becoming more efficient and competitive through the use of business insight and information technology solutions; and providing long-term value to our shareholders. In support of these objectives, our business model has been developed over time through strategic investments in services and technologies that have the best long-term growth and profitability prospects based on the value they deliver to clients. And inherent in the model is a commitment to employees and the communities in which we operate.

Company address

IBM International Services Centre s.r.o.
Apollo II, Mlynske Nivy 49
821 09 Bratislava - mestská časť Ružinov