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Mac@IBM Apple Advisor


Information about the position

  • Place of work: Bratislava
  • Basic wage component (gross) and other rewards: 1 400 EUR/monthFinal salary depends on experience.
  • Contract type: full-time

Job description, responsibilities and duties

The IBM CIO office wanted to enhance employee satisfaction and boost productivity by giving employees greater flexibility to choose the type of end-user device that best fits their needs. By launching Mac@IBM in 2015, IBM is helping to revolutionize how Macs and other end-user devices are deployed in an enterprise. The IBM program has increased employee satisfaction, simplified management and improved support while establishing best practices for customer engagements.

Mac@IBM Apple Advisor Desk’s mission is to provide excellent customer service in IT support for internally deployed Macbooks and iOS devices.

Your Role and Responsibilities :
Join us and discover what you can make of this moment:
Be a part of a high-performing international team of technical and CSAT-focused (customer satisfaction) people.
Handle live chat and telephone based queries from IBM employees World Wide (in Europe time-zone).
Work with IBM provided MacBook PRO, available also for your personal use.
Develop or deepen your knowledge on macOS, iOS and device management tools such as JAMF Software Server and MaaS360.
Develop or deepen your knowledge on Network connectivity, VPN, Printing solutions, Web architecture, as well as on IBM applications such as Notes and more.
Benefit from agile knowledge-sharing environment with lots of opportunities for skills development and career growth.

What do you need for success
- High focus on customer satisfaction
- Excellent communication skills
- Fluent English (written, spoken), Combination of English with any of the following languages is preferred: French, German, Spanish or Italian.
- Team spirit
- Ability to take initiative and work as independent on his/her daily tasks
- Tech savvy
- Time keeping

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2)


Brief description of the company

IBM is the world's IT leader, main business area of the company are
IT services and solutions, research, hardware, software and business consulting. Our business model is built to support two principal goals: helping our clients succeed in delivering business value by becoming more efficient and competitive through the use of business insight and information technology solutions; and providing long-term value to our shareholders. In support of these objectives, our business model has been developed over time through strategic investments in services and technologies that have the best long-term growth and profitability prospects based on the value they deliver to clients. And inherent in the model is a commitment to employees and the communities in which we operate.

Company address

IBM International Services Centre s.r.o.
Apollo II, Mlynske Nivy 49
821 09 Bratislava - mestská časť Ružinov