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Customer Service Representative with various language combinations

IBM

Information about the position

  • Place of work: Brno, Czechia
  • Basic wage component (gross) and other rewards: 30 000 Kč/month
  • Start date: 15.9.2021
  • Contract type: full-time

Job description, responsibilities and duties

Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping others succeed excites you, let’s talk!

In a CSR position you will:

• Provide customer support to employees of our partner companies
• Handle inbound and outbound calls, emails and chats
• Discover IT services to their full capacity
• Gain real skills and work experience
• Get unmatched career choice opportunities

The ideal candidate is:

• A good listener with passion to help others
• Polite, tactful and patient
• Able to analyse information and solve problems
• A team player
• With at least basic computer experience and hungry to learn more
• Able to understand the difference between a scanner and a shredder

Required Technical and Professional Expertise

• Are sociable person
• Have great listening skills and passion to help others
• Are polite and tactful (even with some not very happy customers)
• Are able to analyze information and solve problems
• Are always optimistic and positive (or just trying to be)
• Have some basic IT skills

Preferred Technical and Professional Experience

• Basic computer experience with Windows, Mac or Linux operating systems
• Language skills on communicative level

Employee perks, benefits

Please, note, that there is a different benefit package provided in IBM CIC Brno, Czech Republic.

Additional information

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Educational Specialization

Customer Care

Language skills

English - Intermediate (B1) or Portuguese - Upper intermediate (B2) or French - Upper intermediate (B2) or German - Upper intermediate (B2)

Advertiser

Brief description of the company

IBM is the world's IT leader, main business area of the company are
IT services and solutions, research, hardware, software and business consulting. Our business model is built to support two principal goals: helping our clients succeed in delivering business value by becoming more efficient and competitive through the use of business insight and information technology solutions; and providing long-term value to our shareholders. In support of these objectives, our business model has been developed over time through strategic investments in services and technologies that have the best long-term growth and profitability prospects based on the value they deliver to clients. And inherent in the model is a commitment to employees and the communities in which we operate.

Company address

IBM
Apollo II, Mlynske Nivy 49
821 09 Bratislava - mestská časť Ružinov
http://www.ibm.com/employment/sk/.