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Front Office Supervisor @HILTON

Hilton Prague Old Town

Information about the position

  • Place of work: V Celnici 7, New Town, Czechia
  • Basic wage component (gross) and other rewards: 32 000 - 35 000 Kč/month
  • Start date: June
  • Contract type: full-time

Job description, responsibilities and duties

We are offering unique job opportunity in the team of a prestigious hotel chain in an attractive part of Prague.

As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. You will be supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Advise your shift team of any special events or VIP Guests in the hotel that day
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
• Maximize sales revenues through up-selling and marketing program
• Manage Guest requests, inquiries, and complaints promptly and completely
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

Employee perks, benefits

• Working for leading global hospitality company in the heart of Prague
• Training & Development
• Annual bonus based on the financial results
• Departmental incentive scheme
• Travelling Program with reduced hotel room rates worldwide
• Up to 4 additional days off depending on the lengths of employment
• Free lunches/dinners at Team restaurant and more

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2) and Czech - Intermediate (B1)

Other knowledge

Opera Property Management System (PMS) - Advanced
Leading a small team - Skillful

Experience in the position/sector

Front Office experience in the hotel

Number of years of experience

1

Personality requirements and skills

• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Strong commercial/business awareness and demonstration of sales capabilities

Advertiser

Brief description of the company

HILTON PRAGUE OLD TOWN- International 5* hotel chain located in the heart of Prague, talent pool for youth generation

Number of employees

50-99 employees