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Senior Specialist Consumer Service with German
Henkel Slovensko, spol. s r.o.
- Place of work: Bratislava, Slovakia (Job with occasional home office)
- Basic wage component (gross) and other rewards: From 1 700 EUR/month
- Start date: ASAP
- Contract type: full-time
Job description, responsibilities and duties
*Daily contact with native speakers (DACH) – not only consumers, but also our stakeholders from Marketing local team, R&D, Corporate Communication, etc.
*Handling incoming consumer enquiries (via e-mail, telephone, social media channels) about our washing and cleaning brands, (E.g. Persil, Perwol, Somat, Bref, etc.)
*Advice on the application of the complete product portfolio
*Processing of more difficult cases such as escalations/ complaints
*Collecting consumer feedback into our CRM database for Marketing needs
*Handling incoming consumer enquiries (via e-mail, telephone, social media channels) about our washing and cleaning brands, (E.g. Persil, Perwol, Somat, Bref, etc.)
*Advice on the application of the complete product portfolio
*Processing of more difficult cases such as escalations/ complaints
*Collecting consumer feedback into our CRM database for Marketing needs
Employee perks, benefits
*13th salary
*Performance-based bonus up to 110%
*Financial bonus for referring a suitable candidate from 500 to 1000 EUR gross
*Extra contribution to lunch vouchers
*Cafeteria benefit system
*Henkel Shop
*Henkel Kindergarten
*Life insurance
*Health care package
*Relocation bonus
*5 sick days per year
*Home Office possibility
*Extra paid days off for special life events
*Performance-based bonus up to 110%
*Financial bonus for referring a suitable candidate from 500 to 1000 EUR gross
*Extra contribution to lunch vouchers
*Cafeteria benefit system
*Henkel Shop
*Henkel Kindergarten
*Life insurance
*Health care package
*Relocation bonus
*5 sick days per year
*Home Office possibility
*Extra paid days off for special life events
Information about the selection process
In case of interest, do not hesitate to send us your Curriculum Vitae and cover letter in English language. We will contact only candidates who match a profile we are looking for. Thank you for your understanding.
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
University education (Master's degree)
Language skills
English - Upper intermediate (B2) and German - Advanced (C1)
Personality requirements and skills
*Excellent consumer service focus – minimum 3 years experience (ideally in German language)
*Excellent written and oral communication skills in German (C1/C2)
*Good usage of English for internal communication when required (B2)
*Ability to deal with a variety of business owners and resolve inquiries in a friendly and polite manner
*Ability to handle more complex product lines and customer inquiries
*Demonstrated problem solving and decision making skills
*Effective time management and organizational skills
*Experience with PCs, including MS Windows Operating System and the Internet Experience with any CRM tool preferred
*Excellent written and oral communication skills in German (C1/C2)
*Good usage of English for internal communication when required (B2)
*Ability to deal with a variety of business owners and resolve inquiries in a friendly and polite manner
*Ability to handle more complex product lines and customer inquiries
*Demonstrated problem solving and decision making skills
*Effective time management and organizational skills
*Experience with PCs, including MS Windows Operating System and the Internet Experience with any CRM tool preferred
Advertiser
Brief description of the company
At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.
Number of employees
1000 and more employees