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Claim analysis specialist with Spanish- 50% FTE

Henkel Slovensko, spol. s r.o.

Information about the position

  • Place of work: Bratislava, Slovakia (Job with occasional home office)
  • Basic wage component (gross) and other rewards: 650 EUR/month
  • Contract type: part-time

Job description, responsibilities and duties

Satisfied customers are the key to our business. Within our OTC department we have direct impact to their satisfaction level. At Henkel, we are processing huge number of orders daily, and as you know, sometimes it can happen there is a small problem here and there – wrong price, damaged goods, late delivery.
Are you the one, who prefers to find a solution for every problem rather than finding a problem for every solution? You might be the one we are now seeking for.

Join our team and be responsible for:

* Analyzing of claims from Spain B2B customers (damaged or wrong and missing goods, wrong price without discount which was agreed before etc.)
* Investigation of financial or logistics discrepancies in cooperation with other colleagues from Bratislava or Spain
* Finding a solution for a customers and further processing of their requests – credit/debit notes
* Financial accounting related to customer claims and keeping customer accounts in order (SAP database)
* Analyses of most frequent discrepancies to prevent their appearance in the future

Employee perks, benefits

* 13th salary
* Performance-based bonus up to 110%
* Financial bonus for referring a suitable candidate from 500 to 1000 EUR gross
* Extra contribution to lunch vouchers
* Cafeteria benefit system
* Henkel Shop
* Henkel Kindergarten
* Life insurance
* Health care package
* Relocation bonus
* 5 sick days per year
* Home Office
* Extra paid days off for special life events

Information about the selection process

In case of interest, do not hesitate to send us your Curriculum Vitae in English language. We will contact only candidates who match a profile we are looking for. Thank you for your understanding.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2) and Spanish - Upper intermediate (B2)

The position is suitable for a fresh graduate


Personality requirements and skills

* Analytical approach would help you with claims investigation process
* Active knowledge of Spanish is necessary as you will be in direct communication with colleagues from Spain (Sales, Front-office, external transporters, B2B customers)
* Strong customer orientationis a key – you will be handling several projects at once, but in every one of them customer is the center of our interest
* Willingness to work as a part of a group and to support other colleagues while finding best solutions for open claims
* Interest in Financial field and work in SAP, previous experience is welcome (but not mandatory) so would have deeper understanding of further financial processes


Brief description of the company

At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.

Number of employees

1000 and more employees