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Determinated to find a solution for every problem? Our italian customers need you!

Henkel Slovensko, spol. s r.o.

Information about the position

  • Place of work: Bratislava, Slovakia (Job with occasional home office)
  • Basic wage component (gross) and other rewards: 1 250 EUR/month
  • Contract type: full-time

Job description, responsibilities and duties

Satisfied customers are the key to our business. Within our OTC department we have direct impact to their satisfaction level. At Henkel, we are processing huge number of orders daily, and you know, sometimes it can happen there is a small problem here and there – wrong price, damaged goods, late delivery.

Are you the one, who prefers to find a solution for every problem rather than finding a problem for every solution? You might be the one we are now seeking for.

Join our team and be responsible for:
* Processing of claims from Italian customers (damaged or wrong goods, wrong price without discount which was agreed before etc.)
* Investigation of financial or logistics discrepancies in cooperation with other colleagues from Bratislava or Italy
* Finding a solution for a customers and further processing of their requests – credit/debit notes
* Further analyses of most frequent discrepancies in order to prevent from them in the future

Employee perks, benefits

* 13th salary
* Performance-based bonus up to 110%
* Financial bonus for referring a suitable candidate from 500 to 1000 EUR gross
* Meal contribution also during days off
* Cafeteria benefit system
* Henkel Shop
* Henkel Kindergarten
* Life insurance
* Health care package
* Relocation bonus
* 5 sick days per year
* Home Office
* Extra paid days off for special life events

Information about the selection process

In case of interest, do not hesitate to send us your Curriculum Vitae in English language. We will contact only candidates who match a profile we are looking for. Thank you for your understanding.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2) and Italian - Upper intermediate (B2)

The position is suitable for a fresh graduate


Personality requirements and skills

* Analytical approach would help you with claims investigation process
* Previous experience in Financial field is welcome, so you would have deeper understanding of credit/debit notes management
* Active knowledge of Italian is necessary as you will be in direct communication with colleagues from Italy
* Strong customer orientation is a key – you will be handling several projects at once, but in every one of them customer is the center of our interest


Brief description of the company

At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.

Number of employees

1000 and more employees


Contact person: Csilla Vidová
E-mail: send CV