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Specialist Technical Information Service with German

Henkel Slovensko, spol. s r.o.

Information about the position

  • Place of work: Bratislava
  • Basic wage component (gross) and other rewards: From 1 200 EUR/month
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

• 1st line of contact of Henkel Adhesive Brands customers in German for requests via phone, email & transfer of 2nd level requests
• Collection and sharing of customer feedback
• User Support & Troubleshooting with failure analysis
• Daily communication and cooperation with Technical Team, Sales, R&D and other departments locally and globally
• Identifying of Sales Lead opportunities and follow-up
• Maintenance of data integrity and accuracy in CRM tools
• Personalized professional development
• Friendly and engaged international team
• Hotline open hours from 9 am to 5 pm, from Monday to Friday

Employee perks, benefits

• 13th salary
• Performance-based bonus up to 110%
• Financial bonus for referring a suitable candidate from 500 to 1000 EUR gross
• Extra contribution to lunch vouchers
• Cafeteria benefit system
• Henkel Shop
• Henkel Kindergarten
• Life insurance
• Health care package
• Relocation bonus
• 5 sick days per year
• Home Office
• Extra paid days off for special life events

Information about the selection process

In case of interest, do not hesitate to send us your Curriculum Vitae and cover letter in English language. We will contact only candidates who match a profile we are looking for. Thank you for your understanding.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2) and German - Upper intermediate (B2)

Personality requirements and skills

* Work experience within the field of customer service, consumer service or Sales support is a must
* Advanced and fluent level of German is a must
* Active user of English language (for internal needs)
* Intermediate level of MS Office (Excel, Power Point) is a must
*Experience in DIY home projects such as small repairs/reconstructions,( i.e. tiling, floor installations, application of sealants, silicones, etc.) is welcome
* Studies within Engineering or Technical Field is welcome
* Experiences with CRM systems and SAP is a plus
* High level of detail orientation and accuracy
*High level of customer orientation and engagement
* Strong communication, organizational and interpersonal skills


Brief description of the company

At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.

Number of employees

1000 and more employees

Company address

Henkel Slovensko, spol. s r.o.
Záhradnícka 91
821 08 Bratislava


Kontaktná osoba: Petra Malíková
E-mail: poslať životopis