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Specialist Consumer Service with German

Henkel Slovensko, spol. s r.o.

Information about the position

  • Place of work: Bratislava
  • Basic wage component (gross) and other rewards: From 1 200 EUR/month
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

• Daily contact with native speakers (DACH) – not only consumers, but also our stakeholders from Marketing local team, R&D, Corporate Communication, etc.
• Handling incoming consumer enquiries (via e-mail, telephone, social media channels) about our washing and cleaning brands, (E.g. Persil, Perwol, Somat, Bref, etc.)
• Advice on the application of the complete product portfolio
• Processing of escalations/ complaints
• Collecting consumer feedback into our CRM database for Marketing needs
• Dynamic and varied field of work, where there is no routine
• Pleasant and reliable team that always supports you

Employee perks, benefits

• 13th salary
• Performance-based bonus up to 110%
• Financial bonus for referring a suitable candidate from 500 to 1000 EUR gross
• Extra contribution to lunch vouchers
• Cafeteria benefit system
• Henkel Shop
• Henkel Kindergarten
• Life insurance
• Health care package
• Relocation bonus
• 5 sick days per year
• Home Office
• Extra paid days off for special life events

Information about the selection process

In case of interest, do not hesitate to send us your Curriculum Vitae and cover letter in English language. We will contact only candidates who match a profile we are looking for. Thank you for your understanding.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2) and German - Advanced (C1)

Personality requirements and skills

• Excellent Customer service focus
• Excellent written and oral communication skills in German
• Good usage of English for internal communication when required (B2)
• Ability to deal with a variety of business owners and resolve inquiries in a friendly and polite manner
• Ability to handle more complex product lines and customer inquiries
• Demonstrated problem solving and decision making skills
• Effective time management and organizational skills
• Experience with PCs, including MS Windows Operating System and the Internet Experience with any CRM tool preferred

Advertiser

Brief description of the company

At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.

Number of employees

1000 and more employees

Company address

Henkel Slovensko, spol. s r.o.
Záhradnícka 91
821 08 Bratislava
http://www.henkel.sk