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Customer service agent

Hengstler, s.r.o.

Information about the position

  • Place of work: HENGSTLER s.r.o., Weinova, Kežmarok-Pradiareň
  • Basic wage component (gross) and other rewards: 1 100 EUR/month• After the probation period average bonus of 20 %
  • Start date: asap
  • Contract type: full-time

Job description, responsibilities and duties

• Management of customer orders (processing the orders in the system, follow up of open orders, delivery dates, expedition dates, providing up to date information)
• Daily communication with customers via phone or e-mail (new orders, status of open orders, actual delivery time, basic technical support, information about expedition and goods delivery, solving different customer requirements)
• Daily communication with sales department, production planning, logistics department – material planning, external logistics
• Communication with quality department regarding, R&D department, finance department
• Definition of priorities for production based on customers’ inputs
• Customer data management in SAP
• Admin support in customer claims
• Participation in Kaizens and process improvements

Employee perks, benefits

• Christmas bonus
• Trainings, language courses, continuous education
• Career growth and personal development

Information about the selection process

We will contact applicants meeting our requirements for the position. Thank you for understanding.

Requirements for the employee

Candidates with education suit the position

University education (Master's degree)

Educational Specialization

economics/international relationships or similar

Language skills

English - Upper intermediate (B2) and German - Upper intermediate (B2)

Other knowledge

Microsoft Word - Advanced
Microsoft Excel - Advanced
SAP R/3 - Advanced

Number of years of experience


Personality requirements and skills

• Pro-customer orientation and communication with customer (via phone, e-mail)
• Experiences from production or global company is welcomed
• Flexibility, high working morale
• Effective time and personal management
• Details orientation


Brief description of the company

Hengstler is a leading European manufacturer of industrial components for counting and control applications, such as counters / timers, rotary encoders, industrial and temperature controllers, relays, printers and cutters.

Hengstler s.r.o. is a fully developed operating company, which includes also controlling, human resources, R&D and sales. The headquarters are in Aldingen, Germany.
We are 100% exporting company to global markets (America, Europe, Asia) targeting the automation, process control and machinery producers.
Hengstler is part of Fortive corporation with 24.000 employees worldwide belonging to Fortune 500.

Number of employees

250-499 employees

Company address

Hengstler, s.r.o.
Weinova 2/2574
060 01 Kežmarok