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Customer Service representative - Slovenian language

HEADSCOUT s.r.o.

Information about the position

  • Place of work: Remote work
  • Basic wage component (gross) and other rewards: 1 200 EUR/monthBase salary starting from 1200
  • Contract type: full-time

Job description, responsibilities and duties

Job functions:

Open and maintain customer accounts by recording account information

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Recommend potential products or services to management by collecting customer information and analyzing customer needs

Prepare product or service reports by collecting and analyzing customer information

Contribute to team effort by accomplishing related results as needed

Manage incoming calls

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/team sales targets and call handling quotas

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Go the extra mile to engage customers

Resolve customer complaints via phone, email, mail or social media

Use telephones to reach out to customers and verify account information

Greet customers warmly and ascertain problem or reason for calling

Cancel or upgrade accounts

Assist with placement of orders, refunds, or exchanges

Advise on company information

Take payment information and other pertinent information such as addresses and phone numbers

Read from scripts

Handle changes in policies or renewals

Resolve customer complaints via phone, email, mail or social media

Employee perks, benefits

Working with a talented and well picked team

Assurance of an international, prosperous company

Ability to use own potential

Refreshments including drinks and scnacks for free

Special benefits celebrating important dates

Company on whose behalf the position is being filled

Electrical industry

Multinational corporation in a significant growth mode.

Requirements for the employee

Candidates with education suit the position

Primary education
Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

Slovenian - Advanced (C1)

Advertiser

Brief description of the company

Headhunting, recruitment, qualified professionals search. Your recruitment partner in the european region. We belong to the best 5% recruitment companies in the world, are the third largest executive search company in the Slovak republic.

The company is a holder of a licence to offer recruitment services.

Number of employees

5-9 employees

Company address

HEADSCOUT s.r.o.
Pribinova 25
81109 Bratislava - Staré mesto
http://www.head-scout.com