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Client Services Manager

HB Reavis Group s. r. o.

Information about the position

  • Place of work: Mlynské nivy, Bratislava
  • Basic wage component (gross) and other rewards: From 1 800 EUR/month
  • Contract type: full-time, trade licence

Job description, responsibilities and duties

You will support our vision to bring remarkable experience to people’s lives by managing the excellent services provided in our office buildings. As a Service Project manager your role is to research and develop services that will help our clients’ employees to better balance their work and personal life. You always focus on customer experience either we provide the services through our own teams or we hire the external providers. You implement and continuously improve miscellaneous services provided within our office buildings.
Outcomes of your work will improve the wellbeing and support the business operations of building users and tenants.

• Client experience - Translate client needs into events and services programming. Deliver unique welcome experience and ensure top level events and service standards and execution across all zone buildings.

• Process & standards implementation - Implement standards and processes in accordance with the More Services MiniRex (Minimum remarkable experience). Work on continuous improvements and document the processes and procedures.

• Financial management - Create, implement and actively manage annual OPEX and CAPEX operational budget plans. Provide input to Site PM on Events and Services start up and operations budget. Evaluate and analyze service KPIs reports.

• Leadership - Create and maintain an inspiring and motivating environment for the local services team. Manage recruitment, focus on building talent pipeline and help with training and talent management.

• Collaboration - Closely cooperate with local PM and FM on client offering, relationships and events & services execution. Leverage the on-site supporting functions (leasing, marketing, legal, accounting etc) to deliver the best possible client experience, and to ensure local compliance on all levels

• Innovative & entrepreneurial mindset - Be innovative and open to new solutions according to new service trends and sustainable planet positive solutions. Constantly reinvent service offering, for new services create value proposition and business case.

• Marketing and communication - Ensure proper level and quality of client communication

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Number of years of experience

2

Personality requirements and skills

• Minimum of 2 years experience in managerial role, preferably in service sector
• Customer facing experience
• Fluent English and Slovak language
• Experience in service contract negotiations with suppliers and contractors
• Strong leadership skills
• Strong interpersonal, analytical, problem-solving, and organizational skills.
• Strong decision-making skills with the ability to influence and act.
• Ability to work in a self-directed environment to resolve problems and to complete complex tasks within deadlines and financial constraints.
• Ability to coach, develop and mediate within the function, to share knowledge and learn and collaborate with others.
• Demonstrable experience managing budgets
• Higher professional education or University degree in management

Advertiser

Brief description of the company

V HB Reavis robíme viac ako len to, že sľúbime ľuďom spokojnosť. Našim cieľom je priniesť komfort a pohodlie poctivým prístupom k real estate developmentu

Synergia našich elementov a spôsob myslenia orientovaný na ľudí nám umožňuje pristupovať ku všetkým našim projektom holisticky a posunúť nás z pozície klasického developera do pozície medzinárodného poskytovateľa pracovného priestoru ako služby (Workspace as a Service) pôsobiaceho na niekoľkých európskych trhoch: Slovensko, Veľká Británia, Poľsko, Maďarsko, Nemecko a Česká republika.

Aj keď sa každý deň venujeme výstavbe a tonám kameňa a kovu, naša práca presahuje tieto fyzické prvky. Nebudujeme len priestory, transformujeme ich na dynamicé prostredie, ktoré podporuje všetky druhy komunít a stáva sa živým ekosystémom. Naše projekty pomáhajú formovať tvár mesta a prinášajú skutočnú hodnotu.