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Customer Service Specialist with Dutch

Hays Czech Republic, s.r.o.

Information about the position

  • Place of work: Holešovice, Prague, Czechia
  • Basic wage component (gross) and other rewards: 46 000 - 47 000 Kč/month
  • Start date: ASAP or in 2 months
  • Contract type: full-time

Job description, responsibilities and duties

For the role of Customer Support specialist we are looking for candidates skilled in Either Technical support or Customer Service field (preferably from B2B sector) able to use Dutch on daily basis.

· Taking any cases from the stack (high priority case handling, focusing on customer interaction and information gathering.

· Problem diagnosis and resolution on known issues and interaction with 3rd parties.

· Analysing cases complexly, troubleshooting unknown issues, coming up with new solutions, contributing to knowledge base.

· Identifies solution, applies and tests solution.

· Initiates coaching and handover in line with the SLA.

· Manage customer interaction in a positive way, be able to clarify the problem, consistently demonstrate basic resolution of known problems.

· Managing customer expectations and understand what the customer actually needs

· Deliver basic training, following a course script, delivering existing content.

Employee perks, benefits

Bonuses
Competitive salary
Partly/full home-office
Benefits points (4k CZK per month)
Multisport Card
Sick days
Courses and trainings

Company on whose behalf the position is being filled

Other unlisted areas

The company is a global market leader in providing software and digital marketing solutions to the automotive industry with an SSC in Prague - Holešovice.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

Dutch - Upper intermediate (B2) and English - Upper intermediate (B2)

Other knowledge

Microsoft Office - Skillful

Personality requirements and skills

Ability to prioritize and manage your own time effectively
Analytical thinking and strong problem solving focus
Strong communication skills over the phone or in a written form
Patience and good listening skills
Ability to multitask
Proactive approach and positive attitude

Advertiser

Brief description of the company

Hays is a global leader in specialist recruitment, placing professional candidates in permanent and interim jobs.

The company is a holder of a licence to offer recruitment services.

Company address

Hays Czech Republic, s.r.o.
Olivova 4/2096
110 00 Praha 1
Czech Republic
http://www.hays.cz