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Customer Service Specialist with French/German

Hays Czech Republic, s.r.o.

Information about the position

  • Place of work: Walterovo náměstí 329, Prague 5, Czechia
  • Basic wage component (gross) and other rewards: From 40 000 Kč/month
  • Contract type: full-time

Job description, responsibilities and duties

The responsibilities & the impact YOU will have:
• Customer service to Medical Devices countries in EMEA region
• Primarily handling of returns, credits and debits for external and internal customers but can extend to responsibilities across customer service orders, returns and financial transactions
• Professional written and verbal communication with customers, internal functions (in country customer service, supply chain, commercial, sales, finance, etc..) and external providers (distribution centers and transport providers)
• Timely and accurate handling of cases to process returns, credits and debits in a highly compliance and regulatory driven environment
• Good understanding of systems and processes to manage multiple tasks through (, JDE) with a high attention to detail

We would love to hear from YOU, if you have:
• At least 1 year of customer service experience
• Knowledge of customer service and office management systems and procedures
• Excellent time management skills and ability to multi-task and prioritize work
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills in French & English
• Strong organizational and planning skills
• Proficient in MS Office
• Experience with ERP Systems, ideally JDE or SAP
• Medical Device sector knowledge is an advantage

Employee perks, benefits

This is what awaits YOU at J&J:
• An opportunity to be part of a global market leader.
• A dynamic and inspiring working environment.
• Many opportunities to work on challenging projects and assignments.
• Possibilities for further personal as well as professional development.
• Many employees benefits:
o 5 weeks of vacation, home office, flexible working hours, sick days
o Meal vouchers, Cafeteria, referral award, life and accident insurance, MultiSport card
o Contribution for: Prague public transportation, language study, illness leave, pension contribution,
o Refreshment in the workplace, company gym, free sports activities, corporate events
Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits.

Company on whose behalf the position is being filled

Chemical industry, manufacture of pharmaceutical products

Johnson & Johnson Global Services, the global shared services organization supporting the businesses of Johnson & Johnson, performs select functional work in a consistent manner across regions and sectors using simplified, standardized end-to-end processes and state-of-the-art technology. The vision of Johnson & Johnson Global Services is “to be trusted business partners who deliver increasing value by creating and sustaining globally standard world-class services that enable the power of Johnson & Johnson.”
There are more than 2,000 employees in Human Resources, Finance and Procurement who work for Johnson & Johnson Global Services in key service centers located in Manila, Suzhou, Prague, Bogota and Tampa, as well as in local country-based hubs.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Advanced (C1) or French - Advanced (C1) or German - Advanced (C1)


Brief description of the company

Hays is a global leader in specialist recruitment, placing professional candidates in permanent and interim jobs.

The company is a holder of a licence to offer recruitment services.

Company address

Hays Czech Republic, s.r.o.
Olivova 4/2096
110 00 Praha 1
Czech Republic


Kontaktná osoba: Štěpán Kohout
Tel.: +420770146735
E-mail: poslať životopis