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Customer Care Specialist CZ/SK
GymBeam s.r.o.
- Place of work: Remote work
- Basic wage component (gross) and other rewards: 850 - 1 000 EUR/month
- Start date: ASAP
- Contract type: full-time, trade licence
Job description, responsibilities and duties
- You will be responsible for responding to customer reviews in CZ/SK and assist with placement of orders, refunds, or exchanges;
- You will check and create credit memos for B2B and B2C customers;
- You will follow-up with the orders' status and solve the issues it might come up;
- You will provide accurate, valid and complete information by using the right methods&tools;
- You will work with the Team Leader of customer care to ensure proper customer service is being delivered;
- You will collaborate with the business team regarding product questions, or with the marketing team regarding promotions;
- You will answer any questions the customer may have about available products and services;
- You will follow communication procedures, guidelines and policies;
- You will select appropriate responses to customer issues and work quickly to resolve them.
- You will check and create credit memos for B2B and B2C customers;
- You will follow-up with the orders' status and solve the issues it might come up;
- You will provide accurate, valid and complete information by using the right methods&tools;
- You will work with the Team Leader of customer care to ensure proper customer service is being delivered;
- You will collaborate with the business team regarding product questions, or with the marketing team regarding promotions;
- You will answer any questions the customer may have about available products and services;
- You will follow communication procedures, guidelines and policies;
- You will select appropriate responses to customer issues and work quickly to resolve them.
Employee perks, benefits
- Flexible working hours and unlimited home office/fully remote position;
- All overtimes paid out automatically;
- Shopping at our e-shop at cost prices and discounts for family and friends;
- Gyms and recreational facilities memberships (Multisport);
- Your own work computer and additional IT accessories;
- E-learning courses at LinkedIn and access to company library;
- Online certifications, trainings, conferences and elaborate personal development plan.
- All overtimes paid out automatically;
- Shopping at our e-shop at cost prices and discounts for family and friends;
- Gyms and recreational facilities memberships (Multisport);
- Your own work computer and additional IT accessories;
- E-learning courses at LinkedIn and access to company library;
- Online certifications, trainings, conferences and elaborate personal development plan.
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
Language skills
English - Upper intermediate (B2) and Slovak - Proficiency (C2)
Personality requirements and skills
- Experience in call center or customer service field;
- Native/fluent Slovak speaker (C2);
- Upper Intermediate English skills (B2);
- Excellent communication skills;
- Customer focused & obsessed: ability to adapt and respond to different types of personas;
- Strong attention to details skills, data-driven & passionate about customer satisfaction;
- Familiar with CRM systems and practices;
- Ability to multitask, prioritize and manage time effectively.
- Native/fluent Slovak speaker (C2);
- Upper Intermediate English skills (B2);
- Excellent communication skills;
- Customer focused & obsessed: ability to adapt and respond to different types of personas;
- Strong attention to details skills, data-driven & passionate about customer satisfaction;
- Familiar with CRM systems and practices;
- Ability to multitask, prioritize and manage time effectively.
Advertiser
Brief description of the company
GymBeam is an international company from its very beginning. Currently operating in 15 markets in Europe, GymBeam is one of the fastest-growing e-commerce projects in the CEE region. We are experts in sports nutrition, healthy functional food and sports accessories. We are the producer of our 6 brands and another 700+ products. Our e-shop also resells more than 9000 products of 120 brands. We serve over 5 million customers and this base is growing exponentially. To respond to our ultra-fast growth we are hiring across the whole company and in almost all departments. We consider all teams as a key to strengthen our continued growth in the future!
Number of employees
250-499 employees