Práca SME SME.sk
Pridať inzerát

Program and Tour Guide Manager

Grand Circle Cruise Line

Information about the position

  • Place of work: Bratislava region, Abroad - Others (The job requires travelling)
  • Basic wage component (gross) and other rewards: 2 500 EUR/month
  • Start date: asap
  • Contract type: full-time

Job description, responsibilities and duties

Grand Circle Corporation

Grand Circle Corporation or Overseas Adventure Travel is in business to change the lives of our travelers, employees and communities in which we work and travel.

As the largest US direct marketer of international travel, adventure and discovery for North Americans aged 50-plus, we have successful program in Western Europe (Belgium, Netherlands, Germany and Austria). To support this program we are looking for a new colleague to be based in the region to ensure we hire and optimize the very best staff to look after our passengers:

Program and Tour Guide Manager

The successful candidate will be responsible for an international team of tour guides leading senior Americans on their travels through Europe. The main responsibilities would be:

• Managing our day-to-day program operations to achieve quality goals to deliver an excellent travel experience for our travelers
• Hiring/Training/Scheduling/Coaching/Managing Performance of a team of Program Directors to meet company’s guidelines to achieve excellence goals. These Program Directors are what makes the difference to the experience of our passengers and sets us apart from our competition.
• Creating a strong high performing Program Director team that exemplifies the company’s culture and values and team spirit
• Ability to drive performance in a fast paced environment and work under pressure
• Effectively participating with travelers on site to support Program Directors and obtain live feedback from passengers
• Doing all the administration work necessary in relation to the program services operations for the program. This includes the preparation and checking of each Program Director Accounting Packet per tour
• Emergency support and driving resolutions of operations/customer issues
• Working alongside the team to reach goals and achieve excellence targets from our passenger surveys.
• Regular “Ride Along” participation: Involves joining a group on the cruise to monitor & help our Program Directors be the best they can be for our passengers.
• Ability to travel up to 50% of time and willingness to invest in longer work hours
• Be motivated and able to work from home (occasional meetings in Bratislava)

The selected candidate should possess:

• Proven and effective travel industry management experience (Minimum 3 years)
• Excellent interpersonal / communication and problem solving skills
• Excellent command of written and spoken English language (Company official language: English)
• Able to prioritize key actions to achieve goals and is a self-starter with high accuracy
• Demonstrated success in making tough decisions and taking risks
• Ability to implement performance driven strategy on product quality
• Proficient in Excel, Word, Power point and Microsoft outlook
• Proficient in navigating multiple platforms used by the team

Please forward your C.V. in English to: tmrkvova@oattravel.com

By applying to this ad, you would be automatically giving Grand Circle your consent for processing your data in recruitment process. The data collected in the process of recruitment are in accordance with Grand Circle Data Privacy Policy. Without your express consent, your data cannot and will not be used for any other purposes. If you have any queries or complaints, please contact us via e-mail address: gdprinfo@oattravel.com.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1)

Advertiser

Brief description of the company

Grand Circle Corporation

Grand Circle Corporation or Overseas Adventure Travel is in business to change the lives of our travelers, employees and communities in which we work and travel.

As the largest US direct marketer of international travel, adventure and discovery for North Americans aged 50-plus, we have successful program all over the world. Regional office in Bratislava runs programs on European Rivers Rhine & Main & Danube.

Number of employees

10-19 employees