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Customer care Polish speakers wanted for New Company

Grafton Slovakia s.r.o. / Gi Group

Information about the position

  • Place of work: Bratislava
  • Basic wage component (gross) and other rewards: 1 200 - 1 300 EUR/month
  • Start date: 06-12-2021
  • Contract type: full-time

Job description, responsibilities and duties

A NEW international service provider is hiring highly customer- oriented people in order to support their client through customer service.

This job comes in two major forms: it consists of certain level of communication with customers but also analyzing owner experience and undertaking steps to avoid negative feedback.

You will:
- Ensure operational efficiency and effectiveness towards international clients
- Be a pro-active member of the customer care team
- Managing customer support processes with external clients
- Handling incoming calls and solving cients´ questions regarding their products
- Strive for First Contact Resolution and resolve customer queries

Employee perks, benefits

- Commuting Allowance
- Restaurant Allowance/Card/Vouchers
- Bridge days
- 5 sick days
- Paid sick leave
- Flexible HO

...and more (all benefits will be specified during the interview with client)

Information about the selection process

Send us your CV in English and Slovak if you have one.

For more related job opportunities visit

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Master's degree)

Language skills

English - Upper intermediate (B2) and Polish - Advanced (C1)

Personality requirements and skills

Does this sound intriguing? We would love to consider you for the role, if you meet just these 3 criteria:

- You can speak English well, however, POLISH is the primary language for this job (C1)
- You are able to effectively build professional relationships with customers and you are determined to improve their experience
- You enjoy communication and you are a problem solver


Brief description of the company

Recruitment agency.

The company is a holder of a licence to offer recruitment services.