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International Company is ooking for a Data-driven, Customer-centric Individual

Grafton Slovakia s.r.o. / Gi Group

Information about the position

  • Place of work: Bratislava
  • Basic wage component (gross) and other rewards: From 2 000 EUR/month
  • Start date: dohodou
  • Contract type: full-time

Job description, responsibilities and duties

If you want to join a fast-paced, global team to improve customer experience, you are in the right place! Large international organisation seeks a Specialist for Customer Experience so they can drive increase in positive response rates and decrease in negative response rate.

What specifically does this job consist of?

- You will analyze customer feedback in order to evaluate the overall experience

- Be able to identify customer needs and the weaknesses in this matter

- solve obstacles in a methodical manner in order to overcome them effectively

- Partner with other business teams to resolve issues that influence customer experience

- create tools such as dashboards, reports..

Employee perks, benefits

Company offers diverse benefits that will be introduced during the interview

Information about the selection process

Zašlite nám svoj životopis v slovenskom jazyku a ak máte aj v anglickom jazyku.

Viac podobných pozícií nájdete na

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1)

Number of years of experience


Personality requirements and skills

We will gladly consider you for this role if you meet the following criteria:

- fluent English language (at least C1 level)

- previous work experience with working on customer experience, program management, customer research and analytics, and/or customer experience/success

- outstanding verbal and written communication skills

- analytical and data-oriented mind

- experience with managing cross functional projects


Brief description of the company

Recruitment agency.

The company is a holder of a licence to offer recruitment services.