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Customer care Polish speakers wanted for New Company

Grafton Slovakia s.r.o. / Gi Group

Information about the position

  • Place of work: Bratislava
  • Basic wage component (gross) and other rewards: From 1 200 EUR/month
  • Start date: dohodou
  • Contract type: full-time

Job description, responsibilities and duties

A NEW international service provider is hiring highly customer- oriented people in order to support their client through customer service.

This job comes in two major forms: it consists of certain level of communication with customers but also analyzing owner experience and undertaking steps to avoid negative feedback.

You will:
- Ensure operational efficiency and effectiveness towards international clients
- Be a pro-active member of the customer care team
- Managing customer support processes with external clients
- Handling incoming calls and solving cients´ questions regarding their products
- Strive for First Contact Resolution and resolve customer queries

Employee perks, benefits

- Commuting Allowance
- Restaurant Allowance/Card/Vouchers
- Bridge days
- 5 sick days
- Paid sick leave
- Flexible HO

...and more (all benefits will be specified during the interview with client)

Information about the selection process

Zašlite nám svoj životopis v slovenskom jazyku a ak máte aj v anglickom jazyku.

Viac podobných pozícií nájdete na www.grafton.sk/sk/job-search?utm_source=jobboard&utm_medium=jobposition

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Master's degree)

Language skills

English - Upper intermediate (B2) or Polish - Advanced (C1)

Personality requirements and skills

Does this sound intriguing? We would love to consider you for the role, if you meet just these 3 criteria:

- You can speak English well, however, POLISH is the primary language for this job (C1)
- You are able to effectively build professional relationships with customers and you are determined to improve their experience
- You enjoy communication and you are a problem solver

Advertiser

Brief description of the company

Recruitment agency.

The company is a holder of a licence to offer recruitment services.

Company address

Grafton Slovakia s.r.o.
Námestie SNP 1
811 06 Bratislava