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Customer Quality Specialist

Grafton Slovakia s.r.o. / Gi Group

Information about the position

  • Place of work: Žilina
  • Basic wage component (gross) and other rewards: From 1 500 EUR/month
  • Start date: dohodou
  • Contract type: full-time

Job description, responsibilities and duties

- The first contact for any customer requests and demands
- Guarantee customer approval for PPAP / 4M change
- Manage team of residents in OEM assembly lines
- Monitor product quality (Seat) status and improve problems in car condition periodically
- Coordinate complete improvement activities for quality problems – root cause investigation, improvement plan definition, effectiveness verification
- Manage long term improvement plans – lead cross-functional team with colleagues from other departments, as well as with external suppliers
- Analyze warranty (field) claim data and related defective materials
- Define weak points and drive improvement projects
- Visit EU repair centers and investigate problems in car condition
- Weekly / Monthly performance reporting
- Processing financial invoice and lost costs – manage supplier compensation process
Employee perks, benefits

Employee perks, benefits

- Perspective and stable employment
* Background of powerful international company
* Working in modern automotive plant close to the Žilina center
* New and clean working environment in close contact to the most modern technologies
* Extra 13th/14th salary, production bonus, monthly KPI bonus
* Snack-bar for a lunch, meal tickets € 3,83
* Birthday bonuses, present bonus
* Travel allowance
* Refunded overtimes
* Travel & pension allowance
* Teambuildings, christmas party
* Bargains in many operations in Žilina

Information about the selection process

Zašlite nám svoj životopis v slovenskom jazyku a ak máte aj v anglickom jazyku.

Viac podobných pozícií nájdete na

Requirements for the employee

Candidates with education suit the position

University education (Master's degree)

Language skills

English - Advanced (C1)

Number of years of experience


Personality requirements and skills

- Technical education
- 3 years’ experience in automotive industry
- Excellent MS Excel skills is a must – pivot tables, vlookup, high volume data processing
- Strong analytical mind – must see the reasons behind data, able to analyze and make decisions based on numbers
- Strong inter-personal skills – diplomatic behavior, excellent communication level


Brief description of the company

Recruitment agency.

The company is a holder of a licence to offer recruitment services.

Company address

Grafton Slovakia s.r.o.
Republiky 999/7
010 01 Žilina