Customer Service Representative (with English) - shiftwork

Are you looking for a position where you can actively use English language? Perhaps you already have some experience in the field of Customer Service? Do you understand customers' needs and feel like you are the one to help them?

Majority of your answers were "yes"? Then read further because this is a job opportunity made for you!

Main duties and responsibilities
•Transaction data handling with defined SLA and quality standards
•Communication with customers in written and via phone with defined SLA (response time) and quality standards
•Keeping records of customer´s interaction and contacts
•Researching required information using internal systems and resources
•Communication and coordination with CS Team members, internal departments, and GB offices

Principal accountabilities
• Maintaining the work shift hours:
• Early shift 7:30 - 16:00; Late shift 10:30 - 19:00 (8.5 hours, lunch time included)
• Working during the weekends and public holidays

• Work in a stable international company
• Development and potential to grow
• Friendly atmosphere and informal company culture
• Possibility of home office
• Multisport card contribution (gym, swimming pool, wellness, massages)
• Monthly contribution to Cafeteria Benefits system
• Additional 3 days off per year
• Full compensation of meal allowance
• 3rd pillar
• Company library
• Employee referral program
• Employee suggestion program
• Free company breakfast, coffee, snacks, fruits and other refreshment
• Sick days

If you are interested, please, send us your CV in English.

Thank you in advance for sending us your CV but due to big amount of candidates we decided to contact only candidates who fill our requirements.