Práca SME
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Customer Service Representative with French and English

Global Blue Slovakia s. r. o.

Information about the position

  • Place of work: Apollo Business Center II, Prievozská, Ružinov-Bratislava
  • Basic wage component (gross) and other rewards: 1 200 EUR/month
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

Are you looking for a position where you can actively use English and French language? Perhaps you already have some experience in the field of Customer Service? Do you understand customers' needs and feel like you are the one to help them?

Majority of your answers were "yes"? Then read further because this is a job opportunity made for you!

Main duties and responsibilities
• Dealing with customers either by telephone, e-mails, fax, letter or other media within define SLA & quality standards
• Keeping records of customer interactions and contacts
• Researching required information using available resources
• Communication and coordination with all team members, internal departments and local offices
• Following-up on customer inquiries not immediately resolved
• Identifying and escalating priority issues
• Recommending processes improvements

Principal accountabilities
• Monday - Friday, 8:00 am - 6:00 pm CET, including public holidays (8 hours shift)
• Customer Service does NOT operate during weekends

Employee perks, benefits

• Work in a stable international company
• Development and potential to grow
• Friendly atmosphere and informal company culture
• Possibility of home office
• Multisport card contribution (gym, swimming pool, wellness, massages)
• Monthly contribution to Cafeteria Benefits system
• Additional 3 days off per year
• Full compensation of meal allowance
• 3rd pillar
• Company library
• Employee referral program
• Employee suggestion program
• Free company breakfast, coffee, snacks, fruits and other refreshment
• Sick days

Information about the selection process

If you are interested, please, send us your CV in English.
We can't wait to hear from you!

We will contact all candidates.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1) and French - Advanced (C1)

The position is suitable for a fresh graduate


Personality requirements and skills

• Fluent knowledge of English AND French language (verbal and written)
• Strong communication skills - pleasant style
• Customer Service orientation
• Computer literacy, knowledge of MS Office

Nice to have:
• International experience
• Experience in Customer Service or similar
• third language is an advantage


Brief description of the company

Global Blue is the expert on international traveller shopping and spending. Today, the strength of our organisation and global presence enables us to provide over 63 000 travellers with Tax Free Shopping services every single day and we quickly became the global leader in Tax Free Shopping, facilitating the process for both merchants and shoppers.

Number of employees

50-99 employees


Contact person: Simoneta Baťková
E-mail: send CV