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Service Delivery Manager - Prague

Fpt Slovakia s.r.o.

Information about the position

  • Place of work: Prague
  • Start date: asap
  • Contract type: full-time

Job description, responsibilities and duties

Basic wage component (gross) and other rewards

45 000 CZK + variable component

(base salary depends on seniority, experiences and qualification of the candidate)


Join now and get ONE EXTRA SALARY

(apply now and sign the contract until the end of august to get one extra salary)


Your role

We are looking for a Service Delivery Manager (SDM), who will join our team. Team consists of SAP consultants and ABAP developers who support daily operations on the SAP systems of the customers and provide new solutions to make their business better.

SDM will be responsible for coordination and managing service delivery, customer relationship, KPIs and service improvements.

The typical tasks are checking the service quality, fixing reliability issues, tracking service metrics, plan capacity requirements by the service status and managing team performance. Together with management SDM is preparing revenue plan/forecast. He is responsible for inputs to service invoicing process.


The role also includes:
  • dentifying customer needs and overseeing service delivery within the business context
  • leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently
  • managing finances and budgets within the service
  • assessing customer feedback, proposing improvements, refining the service
  • building partnerships and liaising with team leaders and other stakeholders
  • technical tasks, troubleshooting technical issues, administrative tasks


What do we expect?
  • you are experienced in Project management
  • your SAP overview will be an advantage
  • you have an excellent communication skill
  • your previous experience in customer service, leadership may be advantageous
  • you are experienced in resource planning and quality control
  • you speak English fluently, German will be an advantage


Our benefits
  • Variable component in amount of 13. salary
  • Company social benefit
  • Loyalty bonus
  • Referral bonus up to 90 000 CZK
  • Unlimited, fully equipped home office
  • Flexible working hours
  • Hard and soft skills trainings, conferences and certifications
  • Unlimited access to all Udemy for Business e-learning trainings
  • Language course and upskill project
  • Contribution on your own hardware
  • Family culture
  • Teambuilding and sport activities

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Language skills

English - Upper intermediate (B2)

Number of years of experience



Brief description of the company

We are part of FPT family. FPT Software as our mother company is the largest Application Outsourcing Provider in South East Asia and one of the fastest expanding company focused on software development.
Fpt Software basic facts:
1998 - Establishment
2013 - 1.3 Billion USD revenue
2014 - 17000 employees worldwide
(Vietnam, Japan, France, Malaysia, Singapore, Philippines, USA, Australia and Germany)
Business Sectors: Software Services and Systems Integration, Telecommunications, Education, Distribution & Retailing of Technology products

Fpt Slovakia and its history:
The company was established in Slovakia in April 2004 called RWE IT Slovakia as the subsidiary of the RWE Group, we belonged to the one of the largest multi-utility companies in Europe. After 10 years of its successful operation on the Slovak market hits its borders and therefore decided to merge with the Vietnamese company FPT Software.

Company is looking for experienced IT specialists to support the provision, development and operation of standard and specialised software as well as the associated hardware and network infrastructure

Number of employees

250-499 employees

Company address