Práca SME
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Conversion Agent


Information about the position

  • Place of work: Remote work
  • Basic wage component (gross) and other rewards: 1 456,78 EUR/monthFinal wage component can be increased accordingly to qualifications, skills and experience of the candidate.
  • Start date: immediately
  • Contract type: full-time

Job description, responsibilities and duties

We aim to build the best and easiest-to-use websites and apps that make it as easy as possible for new and existing customers to sign up, deposit and bet/play casino games with Fortuna Group. We are creating a team that will target new and existing customers and proactively engage with them via tools such as online chat to help them complete key tasks such as sign up, deposit and place bets. Are you good enough at helping people or even nudging them to complete key tasks? If so, this could be the role for you!

Your responsibilities will be:

• Engage both new and existing customers through phone, online chat and whatever else you can dream up to help them complete key transactions
• Pro-actively and regularly target various segments of customers in order to increase business performance
• Engage with existing customers to improve their experience from registration to the customer lifecycle, sell them on new offers and improve retention, reactivation and share of wallet
• Increase customer satisfaction and loyalty through exceptional service
• Collect Business Intelligence data and customer feedback, propose new promotions

Employee perks, benefits

• Quarterly bonus
• Cafeteria plan and electronic meal vouchers
• Discounts and promotions by our partners and Penta group companies (e.g. Dr. Max Pharmacies: Gold Partner)
• Occasional home office
• 5 weeks of vacation
• An interesting and challenging job of a successful international group at the Prague headquarters (informal international teams, communication in English on daily basis)
• No dress code
• Various events for employees (sports and corporate events, internal competition for tickets for sports and social events etc.) Brand new offices in the Churchill office complex
• Our own café, relaxing zone, gym and great amenities around the office

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2) or Croatian - Proficiency (C2)

Personality requirements and skills

• C2 level of Croatian language
• Sales or customer service experience would be great, but not must have
• Good knowledge of English
• Strong sales skills and communication skills
• Goal orientation and growth mindset
• Good analytical skills, empathy and assertiveness
• Interest in sports and/or gaming would be advantageous
• Easy to adapt to long/short week shifts based on the sports calendar


Brief description of the company

Within just a few years, Fortuna has become an established brand among customers. We became a proud international Family of companies carrying the name Fortuna Entertainment Group from the first betting shop.

We want to go further and be known as having the best tech departments offering our employees modern technologies and being part of many exciting projects. Our new home is the remarkable Churchill II building, which has a view of the whole of Prague. Every detail underlines the company´s corporate culture and represents our values. The workplace layout is 100% ecological, and the building provides ideal conditions for everyday work.

We all work as one team, treat each other with respect, openness, a sense of honour, respect for individual and cultural differences.