International Logistics Assistant I

We are looking for an International Logistics Assistant I, to provide excelllent service to our worlwide clients. This is a position located in Slovakia, but home based. This professional will work with a focus on tracking and follow up orders worldwide as well as Reverse Logistics. Coverage on Call shifts and weekends in the activities of the Customer Response Center.


Essential Duties and Responsibilities:


Interface with partners in the monitoring and tracking of the distribution process in a global level;
Confirm the order with agents around the world, as well as monitoring and tracking until the material is delivered to the specified destination;
Customer service on a global level;
Update status of each order in Flashtrac (Flash system);
Create orders in the Flash System;
Meet on-call coverage schedules when requested (night or weekend) within the limitations provided by law and the company's needs;
Support International Reverse Process;
Control and guarantee KPIs.


Position Requirements:


Ability to organize and mentor clients with the ability to deliver successful customer solutions;
Punctuality;
Sense of collaboration and teamwork;
Flexibility and Dynamism;
Ability to analyze, think critically and readiness;
Good Verbal and Written Communication;
Customer focus;
Integrity;
Responsibility;
Simultaneous management of various activities;
Ability to respond promptly under pressure.


Education and Experience Requirements:


Degree in Engineering, Logistics, Foreign Trade, International Relations or Business Administration (completed or studying);
Basic Excel;
Advanced English Skills B2;
Experience in customer service support and logistics, as well as related process;
Knowledge in International Logistics.