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IT Service Manager

First Line Software s.r.o.

Information about the position

  • Place of work: Remote work
  • Basic wage component (gross) and other rewards: 2 500 EUR/month
  • Contract type: full-time, trade licence

Job description, responsibilities and duties

Become a part of our international team of over 400 professionals worldwide (America, Europe, Asia, and Australia) who develop innovative solutions in the software industry. In our team we have an open atmosphere, we appreciate freedom and flexibility. We look forward to welcoming you to our FLS Family.

We are looking for an IT Service manager who will take care of our newly created IT Support team and its activities.

Your responsibilities:
To ensure the quality of service provided and establishing a solid working relationship with clients

- Project management:
- Possessing extensive knowledge about the technical and organizational details of systems and/or services work in the support project
- Communicating frequently with the client
- Solving organizational issues
- Participating in discussions and the process of solving issues
- Collecting and analyzing information about the services provided
- Preparing proposals for the development of service delivery

- Team management:
- Close cooperation with HR and Recruitment team - initiate new
- position posts for service engineers
- Participating in service engineers interviews
- Setting up team work based on projects needs
- Full responsibility for the Support team

- Marketing and pre-sale:
- Participation in marketing and pre-sale activities
- Thought leadership - participating in meet-ups / conferences on behalf of company

What skills are needed from you:

- 3+ years of experience in management of support and maintenance team in software project
- Knowledge of ITIL
- English skills: C1+ level
- Strong interpersonal and communication skills

What can we offer:

- A great team of professional and creative engineers, who are empowered to share their experience and knowledge
International projects with market leader customers
- Opportunity to work with modern technologies
- Personal Development: we value the professional growth of our employees, that’s why you will have an opportunity to attend different types of training, conferences, and language courses
- About Support: we care about our employees, that’s why we have flexible working hours and an opportunity to work remotely
- About Leisure: we organize various events, quizzes, corporate challenges, etc. We are also engaged in sports activities.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Advanced (C1)


Brief description of the company

First Line Software is an international team of over 400 professionals around the world (America, Europe, Asia, and Australia) who develop innovative solutions in the software industry. We try to keep an open atmosphere; we appreciate freedom and flexibility in everything. We are waiting for you in our FLS Family.

Number of employees

250-499 employees