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Returns Manager

eyerim s.r.o.

Information about the position

  • Place of work: Michalská 20, Bratislava
  • Basic wage component (gross) and other rewards: 950 EUR/monthContractors (Zivnost) arrangement is also possible
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

>>Why do we need you?

Interested in operations within an e-commerce? Do you want to know how customer service, warehouse and supply chain work together?

Every day we have more and more customers and more than 100 brands under one roof. We are trying to change the Customer experience and show the world that shopping online is the most convenient option. Make sure they have everything delivered in time, as promised and in good quality.

>>What your day is gonna look like?

- Responsibility for the whole returns process
- Taking care of all packages arriving to our office
- Providing quality check of glasses
- Managing, processing, reporting and evidence of returns
- Communication with warehouse and couriers/courier company
- Cooperation with Supply Chain & Customer Experience team

>>Requirements:

- Physical presence in office required (part of job tasks could be handled from home)
- Independent, detail-oriented and upbeat attitude are all essential
- Excel sheets are not your enemy
- Willingness to learn and bring new approaches to your day-to-day tasks in the team

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MANAŽÉR KVALITY

>>Prečo ťa potrebujeme?

Zaujíma ťa, ako vyzerajú procesy v rámci e-shopu? Chceš vedieť, ako navzájom spolupracujú zákaznícky servis, sklad a dodávateľský reťazec?

Snažíme sa meniť zákaznícke skúsenosti a ukázať svetu, že nakupovanie online je tou najpohodlnejšou možnosťou. Pod jednou strechou máme viac ako 100 značiek. Snažíme sa všetko doručiť čo najskôr a v najlepšie kvalite.

>> Čo budeš mať na starosti?

- Zodpovednosť za celý proces spracovania zákazníckych vratiek
- Zabezpečenie preberania balíkov od kuriérov v našej kancelárii
- Kontrola kvality okuliarov
- Správa a evidencia vráteného tovaru, jednoduchý reporting
- Komunikácia so skladom, kuriérmi
-Spolupráca s logistickým tímom a so zákazníckym servisom

>> Požiadavky:

- Vyžaduje sa fyzická prítomnosť v kancelárii (časť práce vieš robiť aj z domu)
- Samostatnosť, zmysel pre detail a pozitívny prístup
- Kamarátstvo s excelom
- Ochota učiť sa a prinášať nové nápady do každodenných úloch v tíme

Employee perks, benefits

Competitive salary: 950 EUR gross /month (full-time)
Flexible working time

Centrally located office in Bratislava

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Odmena: 950 EUR brutto / mesiac
Flexibilný pracovný čas

Kancelária v centre BA

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2) and Slovak - Advanced (C1)

Advertiser

Brief description of the company

eyerim is a premium eyewear e-retailer operating in 18 countries across Europe. From sunglasses to prescription frames and snow goggles, from exquisite designer pieces or mainstream classics to cutting-edge sport collections and small independent manufacturers - eyerim offers everything under one roof.

We are the team of more than 45 young & driven professionals located in the historical center in Bratislava. Also known as one of the fastest growing e-commerce startups in CEE region. Find more about us and our team here:

https://www.eyerim.sk/
https://www.forbes.sk/slovensky-startup-eyerim-ziskal-investiciu-15-miliona-eur/
https://www.etrend.sk/trend-archiv/rok-2016/cislo-46/ako-sa-pripravit-na-vlastny-projekt-chodte-do-sveta-a-do-start-upu.html
https://www.etrend.sk/trend-archiv/rok-2017/cislo-24/martin-zahuranec-26.html

Company address

SK2024164153
Michalská, 20
811 01 Bratislava
https://www.eyerim.sk/