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Technical Consultant

EXCEEDRA by Telus

Information about the position

  • Place of work: Remote work
  • Basic wage component (gross) and other rewards: 2 200 EUR/monthThis is the minimum guaranteed salary, the final remuneration can be higher and depends on the skills and qualification of the selected candidate
  • Contract type: full-time

Job description, responsibilities and duties

We are looking for a flexible, experienced Technical Consultant, who will work on a Projects for Exceedra’s (foreign) customers that need advice and help on how to use and/or implement the Retail Execution solution in order to meet business requirements and deliver business value
The applicant needs to be able to understand and properly document such customer business requirements, be well-versed in the RE solution and hence needs strong written and verbal communication and negotiation skills when working with the customer representatives.
The Technical Consultant is the bridge between key customer users, Product owners and Technical teams of the RE solution when it comes to incidents, enquiries, configurations, settings, new features and ways of working business process questions. They own incident management to the point of successful handover pending the client's validation and acknowledgement within a Project’s implementation phase.
They are accountable for the client's satisfaction in regards to testing and/or validation of the solution and its components, and are the main point of contact for calls, emails, workshops, daily stand ups, functional specifications, status and all other related artefacts and activities related to Implementation phase incidents and issues. The Technical Consultant role reports to the Project Manager.
With Exceedra’s RE solution being a Retail/CPG environment tool, Technical Consultants are specialists in Retail Execution business flow and CPG industry business requirements and needs, and are able to translate them into functional or technical documents.
Technical Consultants should be willing and be ready to travel internationally on an occasional basis as required by customer Projects.

• Understand and document business requirements;
• Regularly communicate with customer representatives;
• Perform and document GAP analysis during early phases of the Project;
• Propose solutions to identified issues and validate such solutions with the Product Development team;
• Support Pre-Sales initiatives of Exceedra alongside Sales team members, specifically in Statement of Work (SoW) preparation and validation;
• Perform acceptance and sign-off of Product improvements;
• Document new/modified/removed Product improvements;
• Document change requests and coordinate detailed discussions with Development and Product teams;
• Create Product presentations and training materials – maintain WIKI entries for customers;
• Perform user training as required;
• Perform RE solution installations in the Exceedra hosting environment(s);
• Assist customers during important Project stages (Kick-Off, Blueprinting, Pre-Go-Live, Hypercare, Post-Go-Live)
• Work on tasks assigned by Project Managers and report time accurately using internal time-recording systems;
• Work collaboratively in international and multi-cultural teams.

Employee perks, benefits

• Annual bonus in amount of 1 month salary
• Fully covered food coupons (6.00€)
• Support of you learning and career development - edu portals
access
• (LinkedIn Learning, Udemy), trainings and conferences based on
• individual needs
• Multisport card
• Teambuilding and sport events
• English language courses
• Employee referral bonus of 1700€
• Wide range of opportunities for your career progression
• Jubilee gift (wedding, child birth)
• Snacks and refreshment in the office
• Home office or fully remote work based on agreement (this is
optional, based on role)

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Number of years of experience

1

Personality requirements and skills

• Understand the methodology of IT software business, ideally the specifics of FMCG/CPG processes;
• Analytical thinking in order to understand business requirements and formulate/document them clearly;
• An ability to proactively advise on and discuss business requirements with customers and internal teams;
• Concise and clear written and verbal English language skills;
• University education preferred but not essential (IT or technical specialisation is an advantage);
• Experience with preparing high-level Functional specifications and deep-level Technical specifications;
• The ability to work independently on assigned tasks but also as part of a globally-dispersed team when consulting with colleagues and different internal functions;
• An understanding of Software development/Implementation methodologies and practices is preferable - PMI, SCRUM, PRINCE, Agile practices, etc.;
• Microsoft SQL knowledge – preferable;
• Ability to manage time effectively, responding to customers in a judicious and appropriate fashion.
• Soft skills needed include:
o A Customer and Results orientation;
o An ability to deal with ambiguity;
o Proactivity and Creativity;
o A talent for learning on the job;
o A highly-developed sense of emotional intelligence to deal with tension points;
o A strong focus on customer satisfaction and business value delivery – including the ability and willingness to work with a flexible business hours schedule.

Advertiser

Brief description of the company

Exceedra / AFS Technologies (AFS) the global provider of software and services purpose-built for consumer goods (CG) companies. We are committed to efficiencies in trade spend, retail execution and supply chain. With 30 years of experience, Exceedra/AFS serves more than 1,300 customers of all sizes, in more than 50 countries, with innovative and configurable solutions that are proven to optimize your potential with automated processes, improved productivity and rapid time to value.

Number of employees

100-149 employees