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Technical Account Specialist

ESET, spol. s r.o.

Information about the position

  • Place of work: Bratislava, Slovakia (Job with occasional home office)
  • Basic wage component (gross) and other rewards: From 2 000 EUR/month* Performance bonus 2 times per year up to 10% of the basic salary paid for the evaluation period (usually 6 months).
  • Start date: asap/by agreement
  • Contract type: full-time

Job description, responsibilities and duties

We are looking for a new colleague to join our support team. Currently there are 5 members ensuring smooth support to our partners and customers on global level. Join us today and become a Technical Account Specialist.

At this position you will:

- Ensure the independent and continuous communication with the partners and selected customers by organizing and participating on regular calls/meetings discussing various ongoing support requests, actual reports and topics
- Cooperate with the partners in the assigned key markets on a regular basis, identify issues and propose solutions
- Provide expert support and consultancy to internal and external clients as directed by the superior.
- Define KPIs for the assigned markets and watch over their fulfilment
- Suggest improvements in system design, existing processes and applications. innovative solutions to problems and difficult, complex tasks.
- Create internal reports and analyses as well as reports for partners and selected customers about the progress of their support requests
- Proactively communicate with other team members, share information and ideas regarding assigned tasks in order to resolve them
- Escalate support requests and service requests
- Support and develop the expertise of junior colleagues.

Employee perks, benefits

- Support in personal and professional development - opportunities to attend various trainings, courses, conferences or meetups
- Attractive financial bonus paid twice a year based on your performance
- Financial support in case of life milestones (wedding, childbirth)
- Complementary retirement savings contributions
- Fully covered 7 EUR/per day meal vouchers
- Cafeteria system - 40 EUR/month for various activities in the areas of sport, culture, education etc.
- "Refer a friend" benefit - the opportunity to receive a financial bonus when referring a friend for an open vacancy
- Available home-office days - 12 days per month (in SR)
- Fully-paid 3 sickdays
- Loyalty program - extra vacation days and financial bonus after working at ESET for 5 and more years
- Mind & Soul program - free helpline and counselling in personal and professional development
- Sport activities support – possibility to participate in various races, bike cages, bikes for rent
- Fresh fruit, tea, coffee, non-alcoholic beverages - you can find them all in every kitchen
- Casual, friendly, open culture with no dress code
- Participating in company events
- Opportunity to use company common areas (terrace, relax zone, library) for a chill time and meetings with colleagues
- Volunteering and opportunity to participate in various CSR activities

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Advanced (C1) and Slovak - Advanced (C1)

Number of years of experience


Personality requirements and skills

What do we expect from you?

- At least 4 years of practical experience with managing key accounts from a technical support perspective and in handling customer issues
- Advanced English (ideally C1), Slovak (C1)
- Advanced knowledge of Excel
- Strong verbal and written communication and presentation skills
- Capability of managing multiple projects and handle priorities in environment with strict deadlines
- Good interpersonal skills and group facilitation skills, capability to understand inner workings of diverse organizational units and accommodating them
- Willingness to self-development, following latest trends, tools and technologies in managing key accounts
- High reliability and full autonomy


Brief description of the company

The beginnings of ESET date back to 1987, when two young programming enthusiasts, Peter Paško and Miroslav Trnka, wrote a program for the detection of one of the world’s first computer viruses. They did not know that they had created one of the most successful antivirus programs in the world – dubbing it NOD. In 1992, together with their mutual friend Rudolf Hrubý, they formally established ESET.

What started as the brainchild of a few friends has evolved into the most valuable international brand of any Slovak company. Today ESET’s NOD32 technology protects over 100 million users across the world.

This success did not come overnight. The company’s global success and growth was given a boost in 1998 with its first “VB100” award from the prestigious Virus Bulletin magazine. Since then, we’ve received this accolade more than 100 times.

Today, over 2,100 employees around the world drive the company’s success – a telling increase from 3 in 1987 and 135 in 2006. More than 1200 of them are based in Slovakia, the home of ESET headquarters.

Throughout the company’s expansion, we have stayed true to the principles on which we were founded, and we remain independent in order to continue to meet new challenges.

Number of employees

1000 and more employees


Contact person: Lenka Vladovičová
E-mail: send CV