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Sales Excellence Specialist (Salesforce)

ESET, spol. s r.o.

Information about the position

  • Place of work: Bratislava, Slovakia (Job with occasional home office)
  • Basic wage component (gross) and other rewards: From 2 200 EUR/month*Performance bonus 2 times per year up to 16,67% of the basic salary paid for the evaluation period (usually 6 months).
  • Start date: asap/by agreement
  • Contract type: full-time

Job description, responsibilities and duties

Does Salesforce sound familiar to you? Have you been working with this CRM before?
We are looking for a new member of our Sales excellence team who is confident in this area, is able to support sales teams and motivated enough to set up the sales standard via Salesforce.

What will be your agenda:

- Work on standardized usage of global CRM across the organization – goal is to get to the “gold standard” and roll-out the standards to countries.
- Come with proposals for improvements in sales process and workflow
- Cooperate on projects defined at division level.
- Act as a Business Key User for a global CRM tool, provide a business support for ESET offices and propose such changes in Salesforce that will support it’s effective & user friendly environment
- Identify the needs for a change in other business systems and prepare an understandable business specification in order to keep business functionality of CRM
- Support new countries in CRM implementation from a business perspective. Cooperate on preparation of gap fit analysis and provide feedback and guidance with regards to global standards.
- Support countries in having a solid overview about their fulfillment of global sales KPIs (e.g., request preparation of the related reports & dashboards in Salesforce)
- Participate on sales campaigns (define campaigns´ goals, conditions for Partners/offices, roll-out to countries, request dashboards, set promo codes, etc.)
In cooperation with Reporting specialist help to prepare understandable dashboards in Salesforce
- Prepare and keep up-to date training materials connected with CRM; roll-out to countries (to Business Key users) and train people within HQ.

Employee perks, benefits

- Support in personal and professional development - opportunities to attend various trainings, courses, conferences or meetups
- Attractive financial bonus paid twice a year based on your performance
- Financial support in case of life milestones (wedding, childbirth)
- Complementary retirement savings contributions
- Fully covered 7 EUR/per day meal vouchers
- Cafeteria system - 40 EUR/month for various activities in the areas of sport, culture, education etc.
- "Refer a friend" benefit - the opportunity to receive a financial bonus when referring a friend for an open vacancy
- Available home-office days - 12 days per month (in SR)
- Fully-paid 3 sickdays
- Loyalty program - extra vacation days and financial bonus after working at ESET for 5 and more years
- Mind & Soul program - free helpline and counselling in personal and professional development
- Sport activities support – possibility to participate in various races, bike cages, bikes for rent
- Fresh fruit, tea, coffee, non-alcoholic beverages - you can find them all in every kitchen
- Casual, friendly, open culture with no dress code
- Participating in company events
- Opportunity to use company common areas (terrace, relax zone, library) for a chill time and meetings with colleagues
- Volunteering and opportunity to participate in various CSR activities

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Advanced (C1)

Other knowledge

SalesForce - Skillful

Number of years of experience


Personality requirements and skills

What do we expect from you:

- University Degree (business degree preferably) or relevant experience
- At least 3 years of relevant experience on similar position
- Experience with usage of CRM as an end-user
- Experience with systems for managing indirect sales channels (reseller portals, ordering portals, marketing centers, certification portals etc.) and/or experience with lead management in CRM is an advantage
- Experience with change management is a plus
- Fluent English (C1 level)

Interpersonal skills:

- Good communication skills
- Ability to listen and identify the problem or gap by asking the right question to users
- Understanding of needs and behavior of stakeholders in sales process
- Ability to formulate clear business specification to analysts within business systems teams
- Ability to present the solutions to sales teams and get their buy-in
- Service-oriented team player
- High level of independence working


Brief description of the company

The beginnings of ESET date back to 1987, when two young programming enthusiasts, Peter Paško and Miroslav Trnka, wrote a program for the detection of one of the world’s first computer viruses. They did not know that they had created one of the most successful antivirus programs in the world – dubbing it NOD. In 1992, together with their mutual friend Rudolf Hrubý, they formally established ESET.

What started as the brainchild of a few friends has evolved into the most valuable international brand of any Slovak company. Today ESET’s NOD32 technology protects over 100 million users across the world.

This success did not come overnight. The company’s global success and growth was given a boost in 1998 with its first “VB100” award from the prestigious Virus Bulletin magazine. Since then, we’ve received this accolade more than 100 times.

Today, over 2,100 employees around the world drive the company’s success – a telling increase from 3 in 1987 and 135 in 2006. More than 1200 of them are based in Slovakia, the home of ESET headquarters.

Throughout the company’s expansion, we have stayed true to the principles on which we were founded, and we remain independent in order to continue to meet new challenges.

Number of employees

1000 and more employees