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Service Desk Operator

ESET, spol. s r.o.

Information about the position

  • Place of work: Bratislava
  • Basic wage component (gross) and other rewards: 1 000 EUR/month
  • Contract type: full-time

Job description, responsibilities and duties

We are seeking a Service Desk Operator to join the ESET IT Support team to provide prompt 1st line support from telephone, intranet and email requests to ensure operational problems are resolved as quickly as possible.

Responsibilities:

- 1st point of contact for ESET empoyees reg. IT requests
- Providing first level support through taking calls and handling the resulting incidents or Service Requests
- Using the incident management and request fulfillment processes,
- In line with Service Desk objectives - classification of incidents and initial support, resolution and recovery, incident ownership and tracking, incident closure.
- Processing orders
- Administrative support

Employee perks, benefits

• Supporting your personal and professional development - the opportunities to attend in various trainings, courses, conferences or meetups
• Financial bonus paid twice a year based on your performance
• Financial support in case of life milestones (wedding, childbirth)
• Complementary retirement savings contributions
• Fully covered 5 EUR/per day meal vouchers
• "Refer a friend" benefit - the opportunity to receive a financial bonus when referring a friend for an open vacancy
• Available home-office days
• Fully-paid sickdays
• Supporting employee sport activites
• Fresh fruit, tea, coffee, non-alcoholic bevereges - you can find them all in every kitchen
• Casual, friendly, open culture with no dresscode
• Participating in company events
• Opportunity to use company common areas (teracce, relax zone, library) for a chill time and meetings with colleagues
• Volunteering and opportunity to participate in various CSR activities

Information about the selection process

Job position is a maternity leave cover.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

- Excellent client service skills, with a strong emphasis on user satisfaction.
- Ability to interact professionally with all levels of personnel within the company.
- Patience and tact.
- Excellent listening skills.
- Excellent communication skills and telephone manner.
- Working knowledge of computer operating systems, and a knowledge of computer software.
- Strong knowledge of MS Office Suite and other commonly used packages.
- Excellent problem solving skills.
- Must be available to report to work on regularly scheduled days and at the scheduled hour.

Advertiser

Brief description of the company

The beginnings of ESET date back to 1987, when two young programming enthusiasts, Peter Paško and Miroslav Trnka, wrote a program for the detection of one of the world’s first computer viruses. They did not know that they had created one of the most successful antivirus programs in the world – dubbing it NOD. In 1992, together with their mutual friend Rudolf Hrubý, they formally established ESET.

What started as the brainchild of a few friends has evolved into the most valuable international brand of any Slovak company. Today ESET’s NOD32 technology protects over 100 million users across the world.

This success did not come overnight. The company’s global success and growth was given a boost in 1998 with its first “VB100” award from the prestigious Virus Bulletin magazine. Since then, we’ve received this accolade more than 100 times.

Today, over 1,800 employees around the world drive the company’s success – a telling increase from 3 in 1987 and 135 in 2006. Almost 900 of them are based in Slovakia, the home of ESET headquarters.

Throughout the company’s expansion, we have stayed true to the principles on which we were founded, and we remain independent in order to continue to meet new challenges.

Number of employees

1000 and more employees

Company address

ESET, spol. s r.o.
Aupark Tower, 16th Floor, Einsteinova 24
851 01 Bratislava
http://www.eset.sk