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Technical Support Analyst – (Global Cloud Service Support Team - English Language Skills)

Epicor Software (UK) Ltd.

Information about the position

  • Place of work: Bratislava
  • Basic wage component (gross) and other rewards: From 1 800 EUR/monthCompetitive pay and benefits
  • Start date: 01.01.2021
  • Contract type: full-time

Job description, responsibilities and duties

As a Technical Support Analyst, working from our offices in Bratislava you’ll work on a number of key tasks that are essential in ensuring our business growth and maintaining our reputation as world class enterprise software service organisation.

What you’ll do:
• Be part of a ‘Global Cloud Service department’, while being an Epicor employee.
• Work according to the Epicor Standard Operating Procedures and relevant customer processes
• Ensure that the recommendations/ solutions are in accordance to the customer’s policies and system design.
• Receive and analyse inquiries from customers and users.
• Investigate and analyse reported users problems
• Respond to users questions related to supported systems and processes.
• Update users during the troubleshooting and lifecycle of the issue, making sure the customer is always up-to-date
• Maintain and support Epicor CRM software in its full scope
• Troubleshooting and fixing issues from operational and infrastructure point of view
• Coordinate with the customers on solutions to be completed at the customer’s site.
• Provide training to end users when required.
• Consult with experts beyond Epicor Cloud Team on issues that cannot be solved with it.
What you’ll need to succeed:
• Good knowledge of computer technology.
• Consulting and/or support experience
• Good verbal communication skills with English Language
• working in an international support team experience
• Enthusiasm and willingness to learn and develop
• Consulting and/or support experience
• Experience in a multinational environment is an advantage.

Essential technical skills:
• Microsoft Server Products/Services
• Windows Administration
• Application Support/deployment
• Basic Network knowledge
• Window Server 2012 Server and SQL Server knowledge
• Scripting Skills

Technical Skills that will set you apart:
• Microsoft Azure
• VMWare
• Transport Layer Security [TLS]
• Server-Side Printing
• File Transfer Protocol [FTP]
• PowerShell scripting
• ERP [Epicor, SAP, Oracle, Microsoft Dynamics, Infor, Sage or other similar system]
• Experience with ticketing and monitoring systems is an advantage
• Experience working with an ERP products is an advantage

Nice to have Technical Knowledge/Skills:
• Parallels RAS
• Orion SolarWinds
• HyperV
• Veritas NetBackup
• F5
• SAP Crystal Report
• Nutanix
• Cohesity
• PortalGuard

Working Time: In this position you will typically work between the hours of 8am to 5pm Monday to Friday, along with weekends support on a rotation basis per month.

Why Apply:
In a role like the Technical Support Analyst, you will develop agile skills that can be applied into many different areas of the business. The skills that you already possess will only continue to grow, giving you the opportunity to develop professionally — and to grow your career in any direction you choose.

Epicor is proud to be an Equal Opportunity / Affirmative Action Employer
www.epicor.com

Employee perks, benefits

Competitive base salary, bonus and excellent benefits.

Expected date of completion of the selection process

1 January 2021 (there are still 34 more days)

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University education (Bachelor's degree)

Vzdelanie v odbore

Technical Support

Language skills

English - Upper intermediate (B2)

Other knowledge

Windows server administration - advanced
Microsoft Hyper-V - advanced
Microsoft SQL Server administration - advanced
Client/server administration - advanced
Cloud - advanced

Personality requirements and skills

Good knowledge of computer technology
Good verbal communication skills
Fluent spoken and written English language
Knowledge of SQL Server / TSQL / database knowledge and Windows Administration and knowledge of SSRS reports is an advantage.
Experience of working with computer software
Experience with ticketing and monitoring systems
Experience working with ERP products is an advantage
Quick Learner
Flexibility
Timing
Reliability
Proactivity
Multitasking
Enthusiasm and willingness to learn and develop

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Brief description of the company

Epicor Software Corporation is a global leader delivering inspired business software solutions to the manufacturing, distribution, retail, and services industries. With over 40 years of experience serving small, midmarket and large enterprises, Epicor has more than 20,000 customers in over 150 countries. Epicor enterprise resource planning (ERP), retail management software, supply chain management (SCM), and human capital management (HCM) enable companies to drive increased efficiency and improve profitability.

For more information, please visit www.epicor.com
Epicor is proud to be an equal opportunity employer

Number of employees

1000 and more employees

Company address

Epicor
Zuckermandel Business Center, Zizkova 22/B, Second floor, Bratislava
811 02 Bratislava
http://www.epicor.com

Contact

Kontaktná osoba: Shane Hicks
Tel.: +421 2 35002300
E-mail: poslať životopis