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Senior Technical Support Analyst – (Global Cloud Service Support Team - English Language Skills)

Epicor Software (UK) Ltd.

Information about the position

  • Place of work: Žižkova 22b, Bratislava
  • Basic wage component (gross) and other rewards: From 1 800 EUR/monthAnnual Company bonus at 3% of base salary per year
  • Start date: 01.09.2021
  • Contract type: full-time

Job description, responsibilities and duties

As a Senior Technical Support Analyst, working from our offices in Bratislava you’ll work on a number of key tasks that are essential in ensuring our business growth and maintaining our reputation as world class enterprise software service organisation.

What you’ll do:
• Be part of a ‘Global Cloud Service department’, while being an Epicor employee.
• Work according to the Epicor Standard Operating Procedures and relevant customer processes
• Ensure that the recommendations/ solutions are in accordance to the customer’s policies and system design.
• Receive and analyse inquiries from customers and users.
• Investigate and analyse reported users problems
• Respond to users questions related to supported systems and processes.
• Update users during the troubleshooting and lifecycle of the issue, making sure the customer is always up-to-date
• Maintain and support Epicor CRM software in its full scope
• Troubleshooting and fixing issues from operational and infrastructure point of view
• Coordinate with the customers on solutions to be completed at the customer’s site.
• Provide training to end users when required.
• Consult with experts beyond Epicor Cloud Team on issues that cannot be solved with it.

What you’ll need to succeed:
• Good knowledge of computer technology.
• Consulting and/or support experience
• Good verbal communication skills with English Language
• working in an international support team experience
• Enthusiasm and willingness to learn and develop
• Consulting and/or support experience
• Experience in a multinational environment is an advantage.

Essential Technical skills:
• Advanced Windows Server Administration knowledge
• Advanced Window SQL Server Administration with SQL scripting knowledge
• Basic Network knowledge
• Application Support/deployment

Technical Skills that will set you apart:
• Microsoft Server Products/Services
• Microsoft Azure
• VMWare
• Transport Layer Security [TLS]
• Server-Side Printing
• File Transfer Protocol [FTP]
• PowerShell scripting
• ERP [Epicor, SAP, Oracle, Microsoft Dynamics, Infor, Sage or other similar system]
• Experience with ticketing and monitoring systems is an advantage
• Experience working with an ERP products is an advantage

Nice to have Technical Knowledge/Skills:
• Parallels RAS
• Orion SolarWinds
• HyperV
• Veritas NetBackup
• F5
• SAP Crystal Report
• Nutanix
• Cohesity
• PortalGuard

Working Time: In this position you will typically work between the hours of 8am to 5pm Monday to Friday, along with weekends support on a rotation basis per month.

Why Apply:
In a role like the Senior Technical Support Analyst, you will develop agile skills that can be applied into many different areas of the business. The skills that you already possess will only continue to grow, giving you the opportunity to develop professionally — and to grow your career in any direction you choose.

Employee perks, benefits

Medical Assistance/Cover - in a private clinic available to employee
Voucher Gifts Scheme - (can be used for Gym)
Ticket Restaurant Meal Vouchers
Language Courses - English and Slovak

Information about the selection process

For more information, please visit www.epicor.com
Epicor is proud to be an equal opportunity employer

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Educational Specialization

Information Technology

Language skills

English - Upper intermediate (B2)

Other knowledge

Microsoft SQL Server administration - Advanced
Scripting - Advanced
Windows server administration - Advanced
Client/server administration - Advanced
VMware - Basic
Microsoft Azure - Basic

Number of years of experience

3

Personality requirements and skills

Good knowledge of computer technology
Good verbal communication skills
Fluent spoken and written English language
Experience of working with computer software
Experience with ticketing and monitoring systems
Experience working with ERP products is an advantage

The ideal person will be:
Quick Learner
Flexibility
Time Keeping
Reliable
Proactive
Multi-tasker
Enthusiasm and willingness to learn and develop

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Brief description of the company

Epicor Software Corporation is a global leader delivering inspired business software solutions to the manufacturing, distribution, retail, and services industries. With over 40 years of experience serving small, midmarket and large enterprises, Epicor has more than 20,000 customers in over 150 countries. Epicor enterprise resource planning (ERP), retail management software, supply chain management (SCM), and human capital management (HCM) enable companies to drive increased efficiency and improve profitability.

For more information, please visit www.epicor.com
Epicor is proud to be an equal opportunity employer

Number of employees

1000 and more employees

Company address

Epicor
Zuckermandel Business Center, Zizkova 22/B, Second floor, Bratislava
811 02 Bratislava
http://www.epicor.com