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IT Support Intern

Epicor Software, Slovakia

Information about the position

  • Place of work: Žižkova 22, Bratislava, Slovakia (Job with occasional home office)
  • Basic wage component (gross) and other rewards: 400 EUR/monthThe salary is based on working hours
  • Start date: by agreement
  • Contract type: part-time, agreement-based (Temporary jobs), internship, work experience

Job description, responsibilities and duties

The IT Support Intern, assists and provide technical support responding to client issues, doing effective troubleshooting, providing solutions to non-routine issues, and customer notification or escalation as necessary.

What you’ll do:
· Provides support and solutions to customers with technical problems, applications, and information technology issues.
· Use an IT Service Management or ticketing system to manage incidents and service requests.
· Diagnose non-routine hardware and software problems and replace defective components.
· Escalates incidents, service tickets and requirements to meet business objectives.
· Ensures problems are being identified, addressed and resolved in a timely manner.
· Provides case status updates to management and end users.
· Uses analytical skills to resolve non-routine issues.

What you’ll need to succeed:
· Ability to complete and maintain basic work and project records.
· Working as part of the team.
· Ability to identify and seek needed information / research skills.
· Problem Solving skills
· Good verbal communication skills with English Language

Information about the selection process

We offer a great opportunity to Interns for a period of 3 - 6 months with the possibility of extending the contract as an IT Support Associate.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)

Educational Specialization

IT

Language skills

English - Upper intermediate (B2)

Advertiser

Brief description of the company

About Us:
Epicor Software is a global technology leader dedicated to helping businesses drive growth for more than 50 years. Our modern, industry-specific software helps customers boost efficiency and productivity by simplifying and automating everyday processes. We have a stellar team of nearly 5,000 worldwide employees, who are passionate about building exceptional products and solutions through teamwork, constant innovation, and integrity. We strive to hire and reward star players, who inspire one another and drive results for the business and our customers.

Number of employees

1000 and more employees