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Customer Service Specialist with German and English

Element 14 Sp. Z o.o.

Information about the position

  • Place of work: Aleja Generała Tadeusza Bora-Komorowskiego, Kraków, Poland
  • Basic wage component (gross) and other rewards: 1 330 EUR/monthBasic salary - 6000PLN gross per month - additionally, quarterly bonus based on the performance (up to 15% of the yearly salary)
  • Start date: August 2021
  • Contract type: full-time

Job description, responsibilities and duties

Our fantastic team of customer service is enthusiastic, results-driven individuals with a positive attitude towards helping provide our customers with first-class service every time!

With training provided, you too can be part of a team that prides itself on the products and exceptional service they offer.
This is a fast-paced environment where as a people person wanting to deliver for the customer you can take ownership of the call and make a difference.
The role is for a customer-focused, hardworking individual with a passion for problem-solving and providing the best customer support. We support the technology community at every stage, from students and makers, to design engineers and manufacturers. Don’t worry, you don't need to know anything about electronics! Your customer service skills and passion for learning are all we need, and we will teach you the rest!

Main activities

• Provide support, from the moment of receiving an order, and help with any upcoming enquirers.
• Answer any incoming enquirers via telephone or email.
• Internal communication with various departments in the United Kingdom.
• Support our customers and develop the relationship primarily in the German language.
• Be part of your national team.

Employee perks, benefits

Employment contract
Multinational environment
Multisport card and private medical care
Office in high-class building
Professional initial and development training
Fresh fruits every day
Bike parking

Requirements for the employee

Candidates with education suit the position

University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2) and German - Proficiency (C2)

The position is suitable for a fresh graduate

Yes

Advertiser

Brief description of the company

Farnell element14 is the Development Distributor, a global partner that supports the technology community at every stage. From developing the dreams of students and makers to helping professional engineers develop their ideas and products, we build a community that benefits from our technology. Our solutions increase productivity and keep lines running developing our customers’ businesses.

At Farnell, our people are our best asset! They are our differentiator and we have made a commitment to put people at the heart of our organization. Our talent management strategy is a fundamental step in us doing that whilst supporting the organization to deliver its strategic commitments.

From your introduction to our business and right through your career with Farnell, you will have opportunities to develop. Every leader within our business is encouraged to spend time coaching and developing their teams, creating individual development plans, and giving regular feedback, to support you in achieving your potential.

Company address

Element 14 Sp. Z o.o.
Aleja Generala Tadeusza, Bora-Komorowskiego 25/B Quattro business park B
30-001 Kraków
Poland