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Czech / Slovak speaking Contact Center representative
doTERRA Europe Services Ltd.
- Place of work: Budapest, Hungary (Job with occasional home office)
- Basic wage component (gross) and other rewards: 850 EUR/monthcafeteria according to Hungarian law, product bonus, performance bonus scheme for agents
- Start date: 08.08.2022
- Contract type: full-time, part-time
Job description, responsibilities and duties
Tasks:
Handle inbound customer contacts including but not limited to phone and email
Use resources to answer questions and resolve concerns promptly and courteously in verbal or written form
Follow-up on customer service issues
Capture customer feedback
Prepare and inform Wellness Advocates about promotions and products
Adhere to schedule and meet department performance standards
Handle inbound customer contacts including but not limited to phone and email
Use resources to answer questions and resolve concerns promptly and courteously in verbal or written form
Follow-up on customer service issues
Capture customer feedback
Prepare and inform Wellness Advocates about promotions and products
Adhere to schedule and meet department performance standards
Employee perks, benefits
You will:
be working in a new and modern office environment with easy public transport access (Budapart Gate - 11th district)
be receiving a fair & competitive compensation (base pay + product bonus + quarterly bonus + cafeteria)
be part of a very welcoming and diverse team of around 300 people
be working in a predictable and predefined working schedule, no constant ad-hoc changes for a great work-life balance
be given the opportunity to join us in part-time as well
be able to work fully from home - you need to be within the Hungarian borders anywhere in Hungary
be working in a new and modern office environment with easy public transport access (Budapart Gate - 11th district)
be receiving a fair & competitive compensation (base pay + product bonus + quarterly bonus + cafeteria)
be part of a very welcoming and diverse team of around 300 people
be working in a predictable and predefined working schedule, no constant ad-hoc changes for a great work-life balance
be given the opportunity to join us in part-time as well
be able to work fully from home - you need to be within the Hungarian borders anywhere in Hungary
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Language skills
English - Intermediate (B1) or Slovak - Proficiency (C2)
Other knowledge
Microsoft Office 365 - Basic
The position is suitable for a fresh graduate
Yes
Personality requirements and skills
Excellent communication skills, empathic, "problem-solver" attitude
Organized and detail oriented
Ability to work under pressure, including during peak season
Ability to follow instructions, policies, and procedures
Works well with people, proactive attitude, passionate about providing a great customer service
Organized and detail oriented
Ability to work under pressure, including during peak season
Ability to follow instructions, policies, and procedures
Works well with people, proactive attitude, passionate about providing a great customer service
Advertiser
Brief description of the company
We are the European Contact Center of doTERRA; a well-known essential oil company from the USA. Our doors in Budapest opened in 2019 August, we have around 300 employees sofar and we are still expending our teams. We support the company's customers via phone, email and chat, currently on around 18 languages;
- Czech/Slovakian
- Dutch
- English
- Estonian
- Finnish
- French
- German
- Hebrew
- Hungarian
- Italian
- Latvian
- Norwegian
- Portuguese
- Romanian
- Russian
- Slovenian
- Spanish
- Ukrainian
If you would like to know more about our opportunities, contact us and apply today!
- Czech/Slovakian
- Dutch
- English
- Estonian
- Finnish
- French
- German
- Hebrew
- Hungarian
- Italian
- Latvian
- Norwegian
- Portuguese
- Romanian
- Russian
- Slovenian
- Spanish
- Ukrainian
If you would like to know more about our opportunities, contact us and apply today!
Number of employees
250-499 employees