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Customer Support at Biotechnology Company DNA ERA s.r.o.

DNA ERA, s.r.o.

Information about the position

  • Place of work: HubHub Nivy Tower, Mlynské nivy, Ružinov
  • Basic wage component (gross) and other rewards: From 1 000 EUR/monthMzda podľa skúsenosti aj dohodou
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

-providing helpful information, answering questions, and responding to complaints by phone, email and live chatbot. Communication in Slovak and English language
-Identifying and assessing customers’ needs to achieve satisfaction
-Managing web orders


- Manage incoming calls, e-mails and online chatbot
- Manage feedback from customers
- Manage orders and logistics
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information about our products and technology

Employee perks, benefits

- workplace and coworking table in "HubHub" coworking in Mlynské Nivy Tower, where we have an office
- notebook and other
equipment for work,
- all software required to perform the work,
- interesting working environment, opportunity to learn, grow,
- young team, healthy working environment,
- DNA analysis.

Requirements for the employee

Candidates with education suit the position

University student
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2) and Slovak - Proficiency (C2)

Personality requirements and skills

- communicativeness
- polite and respectful approach to customers and colleagues
- responsibility
- independence
- responsibility when working with data that may be sensitive
- Background in Science (genetics, molecular biology) is huge benefit


Brief description of the company

DNA ERA provides a direct genetic analysis of DNA from a customer's saliva sample and subsequent interpretation of the data, using our software based on scientific studies and databases. The customer thus obtains information about various areas of his health, health predispositions, nutritional predispositions, as well as about his own sports potential in the form of a clear report. Since 2018, hundreds of customers in Slovakia, the Czech Republic and surrounding countries have used the company's services. DNA ERA analyses samples in collaboration with a certified laboratory in Germany and use own algorithms consisting of genetic studies and scientific research to interpret the data, the results of which are published in leading scientific journals and world research databases.

Number of employees

5-9 employees