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Incident Manager

Košice, Slovakia

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Position Overview

The incident manager has the authority to manage major outages and high-priority incidents effectively as well as to approach all necessary resources (customer/vendors) whilst regularly communicating status and incident resolution towards executive management, followed by a warm handover of the case towards problem management with active support of root-cause analyses.

Key responsibilities:

  • Providing incident management for retail customer and services
  • Monitoring platform, network, application and other service events
  • Evaluating and delegating existing incidents
  • Prioritization and management of needed actions
  • Cooperation with problem and change management teams
  • Tracks, re-directs and escalates the incident´s workflow
  • Covering critical incidents and providing technical resolutions
  • Providing support to an ongoing root-cause analyses
  • Provision of trainings, incl. methods, tools and documentation


  • Professional experience as incident manager or similar role- customer facing experience
  • Fluent communication in English language- B2
  • Experienced user of O365
  • Ability to manage, organize and prioritize tasks
  • High level of interpersonal, communication and presentation skills
  • Self-driven to achieve goals independently
  • Knowledge of ITIL processes is welcomed

Starting salary from 1400 EUR gross/month- the final offer depends on proven experience



  • Flexible home office including flexible working hours
  • 25 days of annual leave for all employees
  • Possibility to order MultiSport card which gives access to hundreds of sports and recreational facilities all over the country
  • Different relax zones in office with gym equipment, retro video games, chess and reading zones


  • Yearly bonus based on reaching individual and company objectives
  • Financial contribution to home office from first day of employment
  • Employer pension contribution (III. Pillar)
  • Meal or financial meal allowance above the law
  • Referral bonus – financial bonus for recommendation of a candidate
  • Public Transport Contribution to promote more ecological travel to work and support usage of MHD, SAD and Slovak Railway Transport


  • Volunteer program – 2 paid days off in a year for volunteer activities
  • Various events: Summer event and Christmas party for our employees
  • St. Nicolas packages for children and Christmas presents for employees
  • Organization of different charity activities and various collections for people in need
  • Modern work space with great view on Kosice city
  • Coffee and tea in office for free
  • Supportive and carrying team of people including managers always open to help and support

About Us

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

*Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.*

** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes.**

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here -

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