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PTP First Level Agent Senior

Deutsche Telekom Services Europe Slovakia s.r.o.

Information about the position

  • Place of work: Bratislava, Slovakia (Job with occasional home office)
  • Basic wage component (gross) and other rewards: From 1 600 EUR/month
  • Start date: asap
  • Contract type: full-time

Job description, responsibilities and duties

Your tasks will be:
• Processing of written and spoken form of requests
• All activities in connection with workload management
• Open-item accounting
• Newcomers support
• Incident and problem management
• Analysis and formatting of relevant data from SAP
• Support P2P Team Coordinator and Team leader in identifying and managing process
improvement measures
• Strong cooperation with national and German First and Second Level Support
• Support of process harmonization executed by Process Management
• Cooperation within group-wide projects

The salary for this position is from 1600 gross.
The published salary is the minimum possible offer. The starting salary may be higher depending on the extent of fulfillment of the employee's requirements (education, language skills, required practice, personality assumptions and skills).

Employee perks, benefits

• Annual bonus
• Fully paid meal vouchers
• Phone and notebook for personal use
• Discounts for selected Telekom products
• Supplementary pension saving contribution
• Cafeteria system of benefits/Multisport card
• Sick days
• Sports club & Health days
• Teambuildings, summer & Christmas party
• Opportunities for career growth
• Referral program
• Flexible working time

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Other knowledge

SAP - Advanced
Microsoft Office - Advanced

Experience in the position/sector


Personality requirements and skills

Structured and independent work approach
• Strong sense of responsibility
• High attitude towards quality and accurateness
• Customer orientated working style, focused on solution
• Ability to work in team and willingness to work in an international environment / cultural
• Very good communication and presentation skills
• Ready to work in a motivated and dynamic team
• Ready to work flexible working hours
• Strong team spirit and team support


Brief description of the company

Processing of selected parts of accounting for the T-Systems and Deutsche Telekom subsidiaries in Germany, Austria, Switzerland, UK, Spain, Portugal, France, Belgium, Italy, the Netherlands, Hungary. Processing of selected tasks within procurement area for companies belonging to Deutsche Telekom group.

Number of employees

500-999 employees